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eTips Alcohol Training Questions With All Correct Answers!!
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eTips Alcohol Training Questions With All Correct Answers!!
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Name: Score:27 Multiple choice questions
Term 1 of 27
4 Behavioral Cues
1. Put these in order: (LOWERED INHIBITIONS, IMPAIRED JUDGMENT, SLOWED
REACTIONS, LOSS OF COORDINATION)
2. A person with a high tolerance may be able to hide their behavioral cues
• lowered inhibitions
-mood swings
-over confidence
-boisterous or extreme loudness
-risk taking
• impaired judgment
• slowed reactions
• loss of coordination
•What is the legal age to serve alcohol is MA - 18
• does my state have dram shop laws - no
• Massachusetts does not currently regulate server training
• legal limit .08
• Liver processes about 3/4 oz (22ml) of pure alcohol per hour
• nothing can speed rate of body eliminating alcohol
• Time is the only thing that can lower BAC
,Definition 2 of 27
1. The more behavioral cues you see the higher the BAC probably
2. Takes one hour to process one drink
3. Guests BAC level will vary every day
Practice Quiz 1
Practice Quiz 6
Practice Quiz 2
Practice Quiz 8
Definition 3 of 27
• name and/or description of guest
• date and time of incident
• description of incident
• reasonable efforts and intervention
• witnesses to the incident (can verify what the server did or did not do)
• employees and managers on duty during incident
Blood Alcohol Content
Customer Service Guidelines
Good Incident Report Includes
Incident Report Filled Anytime:
, Definition 4 of 27
•your state drivers license
•your states or jurisdiction issued id card
•military id
•passport
•cannot be expired even if they are legal age
Never sell to
Order in which drinks are absorbed
Helpful tools
Acceptable IDs
Definition 5 of 27
• Customer service guidelines help you to intervene without escalating situation
• Designed to maintain balance between good customer service and legal alcohol sales
• Communicate clearly
• Use I statements
• Use fact not opinon (I am following policy , not I think you have had too much to drink)
• Provide a reason for your actions
Benefits of Documentation
Incident Report Filled Anytime:
Good Incident Report Includes
Customer Service Guidelines
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