Exam (elaborations)
EMD EXAM WITH VERIFIED SOLUTIONS.
- Course
- Institution
EMD EXAM WITH VERIFIED SOLUTIONS. EMD EXAM WITH VERIFIED SOLUTIONS.EMD EXAM WITH VERIFIED SOLUTIONS.EMD EXAM WITH VERIFIED SOLUTIONS.
[Show more]
Content preview
EMD EXAM WITH VERIFIED SOLUTIONSTRUE n- nCorrect n nAnswer n- nANI/ALI nINFORMATION nSHOULD nALWAYS nBE nVERIFIED nTO nENDURE
nACCURACY.
TRUE/FALSE
TRUE n- nCorrect n nAnswer n- nWHEN nCALLING nFOR nHELP, nTHE nCALLER nMAY nHEAR nMORE nRING
nTONES nTHAN nTHE nCALL nTAKER.
TRUE/FALSE
RATE n- nCorrect n nAnswer n- nIN nEFFECTIVE nTELECOMMUNICATION, n________ nIS nMORE nIMPORTANT
nTHAN nVOLUME.
VOLUME n- nCorrect n nAnswer n- nIN nEFFECTIVE nTELECOMMUNICATION, nRATE nIS nMORE nIMPORTANT
nTHAN n__________..
FALSE n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCALLER nWITH nMENTAL nILLNESS nWHO nIS
nSUFFERING nFROM nHALLUCINATIONS nOR nDELUSIONS nYOU nSHOULD nCHALLENGE nFALSE
nASSERTIONS nOR nBELIEFS.
TRUE/FALSE
FALSE n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCALLER nWITH nMENTAL nILLNESS nWHO nIS
nSUFFERING nFROM nHALLUCINATIONS nOR nDELUSIONS nYOU nSHOULD nGO nALONG nWITH nFALSE
nASSERTIONS nOR nBELIEFS.
TRUE/FALSE
TRUE n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCALLER nWITH nMENTAL nILLNESS nWHO nIS
nSUFFERING nFROM nHALLUCINATIONS nOR nDELUSIONS nYOU nSHOULD nINFORM nTHE nCALLER nYOU
, nSEE nTHINGS nDIFFERENTLY nAND nACKNOWLEDGE nTHE nFACT nTHAT nPEOPLE nHAVE nTHE nRIGHT nTO
nSEE nTHINGS nIN nTHEIR nOWN nWAY.
VIDEO nRELAY n- nCorrect n nAnswer n- nALLOWS nSPEECH nAND nHEARING nIMPAIRED nCALLERS nTO
nCOMMUNICATE nWITH nCALLTAKERS nBY nSIGNING nTHEIR nMESSAGES nTO nAN nINTERPRETER.
VOICE nCARRYOVER n- nCorrect n nAnswer n- nALLOWS nHEARING nIMPAIRED nCALLERS nTO nSPEAK nTO
nCALLTAKERS nAND nRECEIVE nTTY/TDD nANSWERS nFROMM nTHE nCALLTALER.
HEARING nCARRYOVER n- nCorrect n nAnswer n- nALLOWS nSPEECH nIMPAIRED nCALLERS nTO nUSE
nTTY/TDD nTO nTEXT nCALLTAKERS nAND nHEAR nTHE nCALLTATKER'S nANSWERS.
MY nLANGUAGE n- nCorrect n nAnswer n- nTO nEFFECTIVELY nWORK nWITH nFOREIGN-LANGUAGE nCALLERS
nYOU nAS nA nCALL nTAKER nMUST nDETERMINE n- nDOES nTHE nFOREIGN-LANGUAGE nCALLER nKNOW
nENOUGH nOF n__ n________ nTO nCOMMUNICATE?
FOREIGN nLANGUAGE n- nCorrect n nAnswer n- nTO nEFFECTIVELY nWORK nWITH nFOREIGN-LANGUAGE
nCALLERS nYOU nHAVE nTO nKNOW nHOW nTO nOBTAIN n_______ n________ nSUPPORT.
INITIAL nRESPONSE n- nCorrect n nAnswer n- nTO nEFFECTIVELY nWORK nWITH nFOREIGN-LANGUAGE
nCALLERS nTHE nCALLTAKER nMUST nKNOW nWHEN nTHEY nSHOULD nSEND nAN n_______ n________.
AN nADULT n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCHILD nCALLER, nYOU nSHOULD nASK
nTO nSPEAK nTO n__ n_____ nWHEN nNECESSARY.
CHILD'S nLEVEL n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCHILD nCALLER, nYOU nSHOULD n,
nYOU nMUST nGET nTO nTHE n_______ n_____.
ADDRESS nCALLBACK nNUMBER n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCHILD nCALLER,
nYOU nMUST nGET nTHE nCORRECT n_______ nAND n________ n______.
STAY nON nTHE nPHONE n- nCorrect n nAnswer n- nWHEN nWORKING nWITH nA nCHILD nCALLER, nYOU
nMUST nTELL nTHE nCHILD nTO n____ n__ n___ n_____.
INTENDED nMESSAGE n- nCorrect n nAnswer n- nEFFECTIVE nLISTENING nIS nMORE nTHAN nJUST nHEARING;
nIT nIS nINTERPRETING nTHE n________ n_______ nCORRECTLY.
1 n- nCorrect n nAnswer n- nEMOTIONAL nCONTENT nAND nCOOPERATION nSCORE nIS nBROKEN nINTO nFIVE
nLEVELS
NORMAL nCONVERSATIONAL nSPEECH nIS nLEVEL n?
2 n- nCorrect n nAnswer n- nEMOTIONAL nCONTENT nAND nCOOPERATION nSCORE nIS nBROKEN nINTO nFIVE
nLEVELS
ANXIOUS nBUT nCOOPERATIVE nIS nLEVEL?
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LucieLucky. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now