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unit 4 cahims Questions with solutions 2024
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unit 4 cahims Questions with solutions 2024 unit 4 cahims Questions with solutions 2024 unit 4 cahims Questions with solutions 2024
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unit 4 cahimsStudy online at
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1. Which of the following roles is the best to conduct a workflow analysis
of the current state of a process?
The expertise of the process analysis and workflow redesign
specialist The EHR vendor's specifications
The collective experience of all clinic staff
The knowledge of a clinic's office manager: The collective experience of
all clinic staff
2. Which of these steps in conflict resolution helps ensure all participants
will cooperate going forward?
Review project
goals Delineate
conflict
Engage users in resolution process
Focus discussion on specific conflict
Facilitate discussions
Call for consensus
Act to implement solution: Call for consensus
3. Which of these steps in conflict resolution best describes the skills and
knowledge a workflow redesign specialist applies to bring together
differing factions and to inspire them to seek a solution?
Review project
goals Delineate
conflict
Engage users in resolution process
Focus discussion on specific conflict
Facilitate discussions
Call for consensus
Act to implement solution: Delineate conflict
4. The best way to use future-state workflows as training materials is --
be- fore/during/after-- EHR deployment.: after
5. Which one of the following notations would be best for representing
a process from the perspective of the patient or healthcare
professional? ISO 5807
Yourdon
Gane-Sarson
E-R diagram: ISO 5807
6. is well suited for representing the physical or mental tasks or
activities required to complete a process, usually from the perspective of
the patient or healthcare professional.: ISO 5807
7. True or false? Decision points are a defining aspect of a flowchart.: true
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8. Identify the following statements regarding notation and symbols as
either true or false.
Shapes are symbols that represent more complex ideas.
--TrueFalse
Notations include symbols.
--TrueFalse
Once you select a specific notation to create a flowchart, you must adhere to
it, or others will not be able to understand your flowchart.
--TrueFalse:
false true
false
9. True or false? A workflow is a process.: true
The terms workflow and process are used interchangeably because both
outline activities that produce work.
10.Manipulating values and calculating sums are examples of --
information- al/physical/mental tasks.: informational
11. Which of the following statements characterizes the use of process
maps as either an abstraction or a template?
Abstractions visually model the requirements of a process, whereas
tem- plates document the required steps of a process.
Neither abstractions nor templates are models.
Abstractions are all wrong, but some templates are correct.
Whether as an abstraction or as a template, process maps document and
model the requirements and serve as a "holder of the knowledge" regarding
a particular process.: Whether as an abstraction or as a template,
process maps document and model the requirements and serve as a
"holder of the knowledge" regarding a particular process.
12. Which of the following is true of graphical representation when
document- ing a process? Select True or False for each option.
It is easy to quickly share information with many audiences.
--TrueFalse
Language is less of a barrier to communication.
--TrueFalse
Multiple dimensions of a complex process must be shown on several pages.
--TrueFalse
More information is communicated than when words are used.
--TrueFalse:
true false
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fals
e
true
13. Which of the following is the first step for diagramming
processes? Identify the process aspect(s) for the diagram.
Identify the tool for drawing the
diagram. Identify the purpose of the
diagram.
Identify the notation(s) for the diagram.: Identify the purpose of the
diagram.
14. Which of the following is sometimes used to refer to how different
paths in a process are chosen on a particular process map?
Data flow
Flow
control
Flow path
Information flow: flow control
Flow control refers to how different paths in the process are chosen. It is
represented on a standard flowchart by the diamond symbol and flow
path arrows.
15. Which one of the following accurately represents the roles of
healthcare professionals among various clinical settings?
The tasks performed by a nurse at one clinic may be different from
those performed by the same type of nurse at another clinic.
The tasks performed by a nurse at one clinic are the same as those
performed by the same type of nurse at another clinic.
Within a particular clinical setting, taking a patient's vital signs is a task that
is typically performed only by designated personnel, such as by a medical
assistant.
Small sites with a small staff tend to specialize, and specific tasks are
performed only by designated individuals.: The tasks performed by a
nurse at one clinic may be different from those performed by the same
type of nurse at another clinic.
16.A clinical --procedure/workflow/analysis is the way specific work is com-
pleted in a healthcare setting but does not detail the steps or how those
steps are to be completed.: workflow
17.True or false? Office and medical equipment should be arranged in a sin-
gle, central location within the clinic so that each asset is located
conveniently for all staff.: false
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Office and medical equipment should be arranged so that each asset is
located conveniently for the staff that uses it the most. An efficient
arrangement may require placing various assets at different locations
throughout the clinic.
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