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Texas Roadhouse Server Test: Questions & Solutions $9.99   Add to cart

Exam (elaborations)

Texas Roadhouse Server Test: Questions & Solutions

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  • Course
  • Texas roadhouse
  • Institution
  • Texas Roadhouse

Texas Roadhouse Server Test: Questions & Solutions

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  • September 5, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Texas roadhouse
  • Texas roadhouse
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Studyhall
Texas Roadhouse Server Test: Questions & Solutions

What is the Texas Roadhouse story? Right Ans - Hand-cut steaks, fall off the
bone ribs, fresh baked bread, made from scratch side items and dressings, ice
cold beer, and legendary margaritas

What does GROW stand for? Right Ans - guest right of way

What is the first time guest program? Right Ans - Identifying and WOWing
guests who have never eaten at Texas Roadhouse

Define the term "86" Right Ans - An item is no longer available

Define the term "pocket check" Right Ans - An order taken that has not
been placed into the POS and forgotten.

What is an example of "full hands in, full hands out" Right Ans - Taking
dirty dishes back to dish area

Define the term "flagging" Right Ans - Placing a bev nap in front of a guest
to show they have been greeted

What is an example of running side work Right Ans - Refilling Ice, Making
Tea, Running plates to dining room

Why is "pre-bussing" so important? Right Ans - All of the above

What are the main categories of salesmanship? Right Ans - Suggestive
selling, upselling and sharing

Telling the guest your favorite item is an example of: Right Ans - suggestive
selling

What is not an example of upselling? Right Ans - refilling drinks

Why is the pivot point system used? Right Ans - It prevents auctioning
food, helps food runners, assists the kitchen and makes splitting checks easier

, Which items are needed to checkout? Right Ans - A sales report with the
required signatures, all credit card receipts, and cash due or Cashlink shift
report.

When clocking out, what percentage of tips should be claimed? Right Ans -
100%

What is the greet time for a table? Right Ans - 15-45 seconds

What is the proper delivery time for drinks? Right Ans - 2-3 minutes

Deliver appetizers within: Right Ans - 6-8 minutes

Salads are delivered within Right Ans - 5 minutes

Entrees are delivered within: Right Ans - 12-15 minutes

Visiting a table within 2 minutes/ 2 bites after food is delivered is known as:
Right Ans - check back

When taking children's orders, always ask: Right Ans - If the adults would
like the children's food to come out first

What is a great way to build regulars? Right Ans - Attend to needs
throughout their meal, be genuine and show appreciation and invite them
back to see you

What should a Server with Heart always do when greeting a table? Right
Ans - Make eye contact, smile, and introduce yourself

What should a Server with Heart do when delivering drinks? Right Ans -
Use the drink name when giving it to a guest and ask if they would like a straw

What is the best way to connect with your guests? Right Ans - Engage in
real conversations and make a connection with guests

What is a menu tour? Right Ans - Walking guest through each part of the
menu while telling the story.

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