WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT
EXAM WITH PRACTICE EXAM COMPLETE DETAILED 250
QUESTIONS AND VERIFIED SOLUTIONS
WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT EXAM STUDY GUIDE
QUESTION: Operations Management - ANSWER-The multidisciplinary science that organizations use to
acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
QUESTION: Biggest difference between Service Providers and Goods Producers - ANSWER-A good is
tangible and a service is not
QUESTION: Resources - ANSWER-People, Capital, and Materials
QUESTION: Product Design - ANSWER-The determination of the characteristics, features, and
performance of the product
QUESTION: Product Technology - ANSWER-The application of knowledge to improve the product
QUESTION: Process - ANSWER-Describes how to accomplish a task
QUESTION: Process Design - ANSWER-Describes how a product is made
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QUESTION: Process Technology - ANSWER-The application of knowledge to improve a process
QUESTION: Teamwork Approach - ANSWER-In managing operation can help solve quality and
productivity problems
QUESTION: Strategy - ANSWER-Consists of the organizational goals and the methods for implementing
the goals, called key procedures
QUESTION: Business Process - ANSWER-A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
QUESTION: Plan - ANSWER-List of actions that management expects to take
QUESTION: Organizational Structure - ANSWER-The infrastructure of formal relationships among
different functions or subsystems, such as marketing, finance, and operations
QUESTION: Relative Advantage - ANSWER-The difference between the lowest cost producer and the
next lower cost producer
QUESTION: Ethics - ANSWER-A sense of what is right and what is wrong that guide behavior
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QUESTION: Sustainability - ANSWER-Reflects the efforts organizations are expected to make to balance
their interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
QUESTION: Competitive Advantage - ANSWER-A capability that customers value, such as short delivery
lead-time or high product quality that gives an organization an edge against its competition
QUESTION: Market Share - ANSWER-A company's sales divided by the sales of all companies in its
industry
QUESTION: Product Development - ANSWER-A teamwork oriented process that begins with the
organization's strategy and analysis of the markets as inputs
QUESTION: Supply Chain - ANSWER-Commonly used to refer to the network of organizations that
participate in producing goods or producing services
QUESTION: Focal Firm - ANSWER-Directs the flow of information much like a conductor coordinates the
activities of an orchestra
QUESTION: Vertical Intergration - ANSWER-Owning multiple assets in a supply chain
QUESTION: Logistics - ANSWER-Managing the movement of materials, components, and information
from point to point in the supply chain
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QUESTION: Supply Chain Management - ANSWER-Taking actions to have all members of the supply
chain work together to coordinate their activities and share information
QUESTION: Reverse Logistics - ANSWER-When it is necessary to return defective products to the
manufacturer for repair or replacement
QUESTION: Insourcing - ANSWER-Goods and services that are provided by the organization
QUESTION: Outsource - ANSWER-Goods and services obtained by outside suppliers
QUESTION: Backward Vertical Integration - ANSWER-When a company owns its suppliers
QUESTION: SCOR Model - ANSWER-Offers framework of processes and metrics to help companies
monitor and control the performance of their supply chains
QUESTION: Lean Supply Chain - ANSWER-The company would plan to decrease days of supply
QUESTION: Constraint - ANSWER-Any resource whose capacity is less than or equal to demand for that
resource
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