What are the 4 authoring workspaces found in the Pega Platform? - answer-App Studio, Dev Studio, Prediction Studio, and Admin Studio
App Studio - answer-Designed for low-code users. Users can design cases, manage data, and design UI (USER INTERFACE). A development workspace for citizen developer...
Business Architect Essentials Course
What are the 4 authoring workspaces found in the Pega Platform? - answer-App Studio, Dev
Studio, Prediction Studio, and Admin Studio
App Studio - answer-Designed for low-code users. Users can design cases, manage data, and
design UI (USER INTERFACE). A development workspace for citizen developers and system
architects alike. (Low-code, no-code app, multi-channel, mobile version, UI)
Layers and Rules - answer-Are REUSABLE (except for the PEGAPlatform layer -
PEGARULES)
Pega Platform - answer-Supports agile methodology providing the APP STUDIO workspace for
low-code app development
Pega Low-Code Development - answer-Build a mobile and web-based request system, with
notifications for collaboration, and SLA tracking to ensure that work is done on time, collaborate
with stakeholders in a common visual language allowing you to focus on business logic, use
omni-channel development capabilities to unify development activities for all required channels,
and build integrations to external systems to obtain the data and graphically map that data into
your application for a holistic view
What is a benefit of Pega Platform low-code development? - answer-The Pega Platform low-
code development tools create the code for you as you manipulate and expand the visual model
(SOFTWARE THAT WRITES YOUR SOFTWARE)
Dev Studio - answer-Advanced application configuration beyond App Studio
Admin Studio - answer-Technical administration, background processing, and monitoring
App Studio - answer-Low-code/No-code application development
Prediction Studio - answer-Applications powered by built-in decisions and AI
Pega Express - answer-An agile approach that uses design thinking practices to capture the
customer journey and quickly deliver a MLP (Minimum Lovable Product) release
Microjourney - answer-A small part of the overall customer journey and focuses on
accomplishing a specific goal (EX. A customer wants to change their address. This scenario is a
microjourney that starts with the customer's request and ends with their address being
successfully changed) WORKS ON COMPLETING ONE GOAL, NOT MULTIPLE
Personas - answer-WHO interacts with the application. They align the application user's specific
needs with the desired business outcomes. Ex. customer or company employee
, Channels - answer-Determine HOW a persona interacts with the application. Ex. Web portal,
chatbot, email, etc. PORTAL THINK PORTAL
Data - answer-The information that the microjourney interacts with to accomplish the customer's
goal. EX. A customer address
Interface - answer-Defines where the data comes from or where it is persisted. Ex. The system in
which a customer address resides. WHERE DATA IS HELD
Case Life Cycle - answer-Represents a business model of the microjourney (helps you visualize
the work that must be completed as part of the desired business transaction) MODELS THE
PATH YOUR CASE FOLLOWS TO RESOLUTION
Case Type - answer-An abstract model of a business transaction
Case - answer-A specific transaction instance
Major Building Blocks of the Case Life Cycle - answer-Stages, Process, and Steps
Stages - answer-When you begin designing your case life cycle, you first organize your work
into these. They represent the case transfer from one caseworker to another or a significant
change in case status. EX. when you order something online, it would be organized into
Submission, Processing, and Delivery
Processes - answer-Containing a series of tasks, or steps, that users complete as they work on the
case. Each stage can contain one or more of these Ex. Place order, process order, ship items
Steps - answer-A user action OR automated action within a process performed by the
application. Ex. Forward to shipper, deliver to customer
Name Stages - answer-Using a noun, noun phrase, or gerund (acts as a noun) to describe the
section context. Try to use no more than 2 words and use words that are meaningful and relevant
to business users: EX. "Stage Processing" PERSON PLACE OR THING
Name Processes and Steps - answer-Using the verb + noun naming convention. Ex. Process
Order, Check Inventory, Pack Items ACTION AND PERSON PLACE OR THING
An abstract model of a business transaction is a case type, while a case represents the work that
delivers a meaningful outcome (T/F) - answer-TRUE
Stages are the first level of organizing your work in a case (T/F) - answer-TRUE
Processes contain a series of steps or tasks (T/F) - answer-TRUE
A step is an action that can be performed by both users OR the system (T/F) - answer-TRUE
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