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EPE301c ALL EXAM QUESTIONS AND ANSWERS
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EPE301c ALL EXAM QUESTIONS ANDANSWERS
True or False:
Emotional intelligence is the ability to be aware of our own emotions and those of
others, in the moment, and use that information to manage and control others.
True
Emotional intelligence is more about the past, looking backward to assess yourself;
while Social Intelligence is more about the future, figuring out the best way for you
to get along and have a favorable outcome.
Emotional Intelligence is more about the present, more closely related to emotions
and feelings; while Social Intelligence is more about the past, looking backwards to
assess yourself.
Emotional Intelligence is more about the present, more closely related to emotions
and feelings; while Social Intelligence is more about the future, figuring out the
best way for you to get along and have a favourable outcome.
Emotional Intelligence is more about the future, looking for ways to have the most
favourable outcome; while Social Intelligence is more about the past and the
present and more closely related to emotions and feelings.
Emotional Intelligence is more about the present, more closely related to emotions
and feelings; while Social Intelligence is more about the future, figuring out the
best way for you to get along and have a favorable outcome.
There are four premises in our approach to emotional intelligence. They are (select
all that apply):
We are hard-wired to respond to the world emotionally first, and cognitively
second.
People can develop more emotional awareness and greater ability to manage their
emotions.
,Motivation is using our deepest preferences to move and guide us toward our goals,
to help us take initiative and strive to improve, and to persevere in the face of
setbacks and frustration.
General self-efficacy - the confidence in the ability to cope with the demands of our
job.
All factors being equal, people with greater awareness of and control over their
emotions are more successful than people who discount their emotions.
Low EQ in the workplace is whey 59% of workers report they do not receive
recognition for the work they do well.
Our emotions strongly influence our perceptions, beliefs, attitudes, and decisions.
People can develop more emotional awareness and greater ability to manage their
emotions.
Our emotions strongly influence our perceptions, beliefs, attitudes, and decisions.
All factors being equal, people with greater awareness of and control over their
emotions are more successful than people who discount their emotions.
We are hard-wired to respond to the world emotionally first, and cognitively
second.
Exploring Emotional and Social Intelligence or ESI may be an important step for
you in improving your work and life satisfaction.
False
True
True
Daniel Goleman's EQ Competency Model describes five capabilities. Identify the
items listed below that are part of his competency model (select all that apply):
Sensitivity
Self-Regulation
,Social Skills
High-Performance
Empathy
Empathy; Social Skills; Self-Regulation
EQ is more than _________% of what enables "star performers" to develop into
great leaders.
85%
10%
90%
65%
85%
There are six traits and characteristics of EQ that garner a greater ability to manage
emotions and tolerate stress. Identify the items listed below that are included in
these 7 traits (select all that apply).
Motivation - Using our deepest preferences to move and guide us toward our goals,
to help us take initiative and strive to improve, and to persevere in the face of
setbacks and frustrations.
General self-efficacy - confidence in the ability to cope with the demands of your
job
Conscientiousness - the tendency to be diligent, hardworking, and control impulses
Extraversion - a personality trait that makes people more open and better at
establishing relationships with others
General self-efficacy - confidence in the ability to cope with the demands of your
job
Conscientiousness - the tendency to be diligent, hardworking, and control impulses
Extraversion - a personality trait that makes people more open and better at
, establishing relationships with others
Choose the best answer. Behaviors associated with Low EQ include:
Having emotional outbursts, difficulty listening, becoming argumentative, blaming
others, and stonewalling or refusing to see other's points of view.
Stonewalling or refusing to see other's points of view, sharing, being empathetic,
being inflexible, and providing recognition.
Difficulty listening, optimism, overly communicative, volunteering, and excluding
people from the work.
Cultivating new experiences, active listening, engaging employees,
communicating, volunteering, and sharing
Having emotional outbursts, difficulty listening, becoming argumentative, blaming
others, and stonewalling or refusing to see other's points of view.
Jorge is manager but is required to work closely with other managers in his
day-to-day tasks. He also grew up in culture that encouraged arguing - he who is
loudest usually wins. His background is in managing construction projects and his
forceful blunt style was appreciated, but has recently moved to a design firm, where
the iterative nature of the work requires more flexibility, team integration and
negotiation than he is used too.
How would you encourage Jorge to build his EQ and fit in with his new team as
they build a new initiative?
Actively listen to the ideas of others but come prepared with all the reasons those
ideas will not work and make sure to let the people know in either direct or subtle
ways he disagrees with all those ideas and will only be supportive if directed to do
so by his management.
Impress his new team with his knowledge by lecturing his new team on all his great
successes and tell them the department will be adopting the strategies he is most
comfortable with immediately.
Actively listen to all the input from his team and from the other managers he works
with regularly and ultimately agree to work in all their ideas, provided they are the
ones who draft the initiative, sign, and approve so that when it does not work out,
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