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CMS 315M - Chapter 12 SI Exam Questions and Answers
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CMS 315M - Chapter 12 SI Exam Questions and Answers
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CMS 315M - Chapter 12 SI ExamQuestions and Answers
The Relativity of Effective Communication - Answer -Things that make it difficult to
evaluate if communication is "effective"
1. People can have multiple goals and sometimes we may not be aware of our goals.
2. Some people feel there is an ethical/moral dimension to effective communication.
3. One's own effectiveness is inextricably linked to the goal attainment of the other
person.
4. Sometimes we don't want to be effective.
1. People can have multiple goals and sometimes we may not be aware of our goals. -
Answer -Maybe I just want to "get something off my chest" & not necessarily achieve
anything. Is this still effective?
2. Some people feel there is an ethical/moral dimension to effective communication. -
Answer -What if a goal is unethical? Does it still count?"
3. One's own effectiveness is inextricably linked to the goal attainment of the other
person. - Answer -Are my goals linked to another person achieving their goals?
4. Sometimes we don't want to be effective. - Answer -
**When making predictions about consequences of our messages, we deal with
information on 3 levels: - Answer -When making predictions about consequences of our
messages, we deal with information on 3 levels:
1. Cultural level
2. Sociological level
3. Psychological level
1. Cultural level - Answer -Judging our predictions against culture-specific norms
(e.g., Anticipating little political success in the U.S. by running on a Marxist ticket)
, 2. Sociological level - Answer -Basing our predictions on what we know about a
person's reference groups
(e.g., Most Catholics oppose abortion)
3. Psychological level - Answer -Making predictions based on a specific individual and
how that individual differs from the cultural norms and the general characteristics of his
or her reference groups
Conditions when accuracy might even be harmful to relationships (3) - Answer -1.
Irreconcilable Differences
2. Benevolent Misconceptions
3. Blunt, Unpleasant Truths
1. Irreconcilable Differences - Answer -When clarifying partners' views on an issue will
not help to resolve the differences between them
(e.g., religion, kids or not, values)
2. Benevolent Misconceptions - Answer -When maintaining certain misconceptions
helps facilitate relational satisfaction and stability
(e.g., tell friend her dress is cute, tell mom that dinner tasted great)
3. Blunt, Unpleasant Truths - Answer -When being completely "truthful" or "honest"
creates pain or distress for one or both partners
Perceptions of Effective Communication - Answer -1. Competitive-Hostile & Unequal
2. Competitive-Hostile & Equal
3. Cooperative-Friendly & Equal
4. Cooperative-Friendly & Unequal
5. Superficial & Task-Formal
6. Superficial & Socioemotional Informal
7. Intense & Socioemotional-Informal
8. Intense & Task-Formal
1. Competitive-Hostile & Unequal - Answer -Competing and unequal power
(e.g., guard and prisoner, parent and child, professor and student)
2. Competitive-Hostile & Equal - Answer -Competing and equal power
(e.g., political opponents, players from different teams, siblings that fight, classmates)
3. Cooperative-Friendly & Equal - Answer -Working together and equal power
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