CERTIFIED GUEST SERVICE PROFESSIONAL (CGSP) EXAM WITH GUARANTEED ACCURATE ANSWERS
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Course
CERTIFIED GUEST SERVICE PROFESSIONAL
Institution
CERTIFIED GUEST SERVICE PROFESSIONAL
Which of the following statements describes the best way to prepare to provide extraordinary guest service? - ACCURATE ANSWERS Find resources available to help you offer guest service.
Using intuition to provide guest service means: - ACCURATE ANSWERS Distinguishing a service response that feels...
CERTIFIED GUEST SERVICE
PROFESSIONAL (CGSP) EXAM
CERTIFIED GUEST SERVICE PROFESSIONAL (CGSP) EXAM WITH GUARANTEED
ACCURATE ANSWERS
Which of the following statements describes the best way to prepare to
provide extraordinary guest service? - ACCURATE ANSWERS✔✔
Find resources available to help you offer guest service.
Using intuition to provide guest service means: - ACCURATE
ANSWERS✔✔ Distinguishing a service response that feels real to a
guest.
Using initiative to offer outstanding guest service best describes your: -
ACCURATE ANSWERS✔✔ Personal willingness to provide service.
, Diane, a front-desk representative at your property, always provides
adequate guest service but she says she fears taking risks to get involved
with guests to provide exceptional guest service. Which of the following
qualities of a guest service champion is she lacking. - ACCURATE
ANSWERS✔✔ Confidence
A bridal party staying at your property is using a luggage cart to
transport boxes of fresh flowers and vases to a guest room where they
will be arranged for the wedding reception. Which of the following
responses is the best example of using intuition to provide excellent
service in this situation? - ACCURATE ANSWERS✔✔ Offer use of an
empty meeting room to arrange and store flowers.
Which of the following statements best reflects the attitude needed to
provide outstanding guest service? - ACCURATE ANSWERS✔✔ I
always put myself in the guest's shoes when providing service.
Which of the following statements is true about using initiative when
providing guest service? - ACCURATE ANSWERS✔✔ Some of the
best ideas cost little to no money to implement.
Delighting guests is best described as: - ACCURATE ANSWERS✔✔
Knowing what service to provide.
Management recently introduced new-pet friendly policies for several of
the guestrooms at your property. Which of the following responses is the
best example of going above and beyond by using your initiative to
provide excellent service in this situation? - ACCURATE
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