GUEST SERVICES GOLD GOLDEN OPPORTUNITIES CERTIFICA
GUEST SERVICES GOLD GOLDEN OPPORTUNITIES CERTIFICA
Exam (elaborations)
GUEST SERVICES GOLD GOLDEN OPPORTUNITIES CERTIFICATION TEST |ACCURATE ANSWERS
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Course
GUEST SERVICES GOLD GOLDEN OPPORTUNITIES CERTIFICA
Institution
GUEST SERVICES GOLD GOLDEN OPPORTUNITIES CERTIFICA
Which of the following is the most likely reason for losing guest"s business ? - ACCURATE ANSWERS B : Guests are dissatisfied with service .
The opportunities for incorporating personality into your service ? - ACCURATE ANSWERS B : Endless
When you are assisting a person with disability you s...
GUEST SERVICES GOLD GOLDEN
OPPORTUNITIES CERTIFICATION TEST
GUEST SERVICES GOLD GOLDEN OPPORTUNITIES CERTIFICATION TEST |ACCURATE
ANSWERS
Which of the following is the most likely reason for losing guest"s
business ? - ACCURATE ANSWERS✔✔ B : Guests are dissatisfied
with service .
The opportunities for incorporating personality into your service ? -
ACCURATE ANSWERS✔✔ B : Endless
When you are assisting a person with disability you should ? -
ACCURATE ANSWERS✔✔ Be patient, relaxed, and adapt your
behavior to the situation
, Injecting personality into your service can make guests that they are ? -
ACCURATE ANSWERS✔✔ D : Dealing with a person who cares about
them .
In addition to being on the lookout for ways to raise the service you
provide to guests you should also look for ways ? - ACCURATE
ANSWERS✔✔ D : Personalize the service you offer .
Personalized guests service is best describe as ? - ACCURATE
ANSWERS✔✔ B : Identifying ways to make guests experience unique .
Which of following examples best described the outcome of successfully
using the guest recovery principles in this training ? - ACCURATE
ANSWERS✔✔ B : The situation is resolved to the guests satisfaction
Carlos works in the maintenance department. As he"s walking through
the to repair a broken air conditioner he notice a guests struggling to
walk through the lobby doors with her umbrella. which of the following
response is the most appropriate example of using the principles of
commitment to provide outstanding service in this situation ? -
ACCURATE ANSWERS✔✔ C : Carlos should hold the door open for
the guest and introduce himself
Using your knowledge of your property's changing amenities and
service to help guests get most out of their day best describes your ? -
ACCURATE ANSWERS✔✔ A : Personal commitment to continue
learning .
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