GUEST SERVICE PROFESSIONAL CERTIFICATION EXAM WITH GUARANTEED ACCURATE ANSWERS
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Course
GUEST SERVICE PROFESSIONAL CERTIFICATION
Institution
GUEST SERVICE PROFESSIONAL CERTIFICATION
GUEST SERVICE PROFESSIONAL CERTIFICATION EXAM
GUEST SERVICE PROFESSIONAL CERTIFICATION EXAM WITH GUARANTEED ACCURATE ANSWERS
When is the most appropriate time to get involved in a guest service situation? - accurate answers when you first recognize the guest's needs
In order to be a guest...
GUEST SERVICE PROFESSIONAL
CERTIFICATION EXAM
GUEST SERVICE PROFESSIONAL CERTIFICATION EXAM WITH GUARANTEED
ACCURATE ANSWERS
When is the most appropriate time to get involved in a guest service
situation? - accurate answers✔✔ when you first recognize the guest's
needs
In order to be a guest service champion, you must: - accurate
answers✔✔ get involved with guests
The best outcome of 'following through' on exceptional service for a
guest situation is when - accurate answers✔✔ the situation is resolved to
the guest's satisfaction.
, The most important element of communicating with guests is - accurate
answers✔✔ listening to guests
A front desk rep at your property always provides adequate guest service
but says she fears taking risks to get involved with guests to provide
exceptional guest service. Which of the following qualities of a guest
service champion is she lacking? Compassion, consistency, confidence,
consideration - accurate answers✔✔ confidence
The best example of using intuition to provide exceptional guest service
is - accurate answers✔✔ observe guest to identify service they may not
yet recognize they need.
You are seating a group at your property's restaurant and hear them
discussing the special dietary needs of one of the guests. The following
response is the best example of using initiative to go above and beyond
to provide outstanding service in this situation. - accurate answers✔✔
ask chef to visit the table to discuss other available menu options
A bell person has worked for 5 yr. His property's management and co-
workers all consider him a guest service champion. The following
statement describes why they feel that way. - accurate answers✔✔ he
consistently goes out of his way to create great guest service experiences
You are working the front desk during one of the worst rainstorms your
area has ever seen. The following is the most appropriate example of
using empathy to go above and beyond to provide extraordinary service
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