©THEBRIGHTSTARS 2024
MGMT 3000 Exam One Questions With
Correct Answers.
Quality is best defined as Blank______. - answer✔✔the excellence of a product, whether it be
goods or services
The introduction of new goods and services is known as Blank______. - answer✔✔innovation
Select the components that are part of total quality management. (Select every correct answer.) -
answer✔✔preventing defects before they occur,achieving zero defects in
manufacturing,designing products for quality,operating with a philosophy of continuous
improvement
Blank______ across boundaries occurs even beyond the boundaries of the organization to
include customers. - answer✔✔Collaboration
Which measurement of quality is focused on continually meeting the needs of customers to
establish mutually beneficial long-term relationships? - answer✔✔service
When a company achieves success and is able to sustain that success because it consistently
outperforms its rivals, that company has Blank______. - answer✔✔a competitive advantage
Which are key factors influencing the growth of globalization in the competitive landscape?
(Select every correct answer.) - answer✔✔International markets are growing with rising incomes
and increased demand.,Corporate operations transcend national borders.,Offices and production
facilities are located worldwide.
What term refers to the excellence of a product, whether it be goods or services? -
answer✔✔quality
The Blank______ approach to quality was to check work after it was completed and then
eliminate defects, using inspection and statistical data to determine whether products were up to
standards. - answer✔✔traditional
Blank______ means giving customers what they want or need, when they want it. -
answer✔✔Service
, ©THEBRIGHTSTARS 2024
The key to understanding the success of a company is the Blank______ the company holds and
sustains. - answer✔✔competitive advantage
Which reason best explains why companies are operating globally? - answer✔✔increased
opportunities for growth
Select the ways in which speed is a competitive advantage for a company. (Select every correct
answer.) - answer✔✔A faster organization can quickly adjust to market demands.,A faster
company has a market advantage by getting product to the consumer quickly.,A faster company
can quickly respond to competitors' actions.
Which statement about cost competitiveness is true? - answer✔✔It is important because a
desirable product sold at a lower price is more likely to sell.
is the effort to maintain the natural environment while effectively managing today's business and
building tomorrow's business opportunities. - answer✔✔Sustainability
Successful managers tend to focus on Blank______. - answer✔✔all six competitive advantages
Wayde is responsible for working with his team and resources, making sure all members are
doing their jobs, and that his team is focused on accomplishing organizational goals. Wayde is
most likely a(n) Blank______. - answer✔✔manager
What term refers to the fast and timely execution, response, and delivery of results? -
answer✔✔speed
The process of keeping costs low in order to achieve profits and to be able to offer prices that are
attractive to consumers is called Blank______. - answer✔✔cost competitiveness
The management function of planning is Blank______. - answer✔✔systematically making
decisions about the goals and activities that an individual, a group, a work unit, or the
organization will pursue
Minimizing the use of resources, especially those that are polluting and nonrenewable, is a core
goal of Blank______. - answer✔✔sustainability
Which statement about the six competitive advantages is true? - answer✔✔There are some trade-
offs among the six sources of competitive advantage.
The process of working with people and resources to accomplish organizational goals is referred
to as Blank______. - answer✔✔management
What is the management function of specifying the goals to be achieved and deciding in advance
the appropriate actions to achieve those goals? - answer✔✔planning
, ©THEBRIGHTSTARS 2024
is the effort to maintain the natural environment while effectively managing today's business and
building tomorrow's business opportunities. - answer✔✔Sustainability
The monetary amount associated with how well a job, task, good, or service meets users' needs is
called Blank______. - answer✔✔value
The management function of organizing includes Blank______. - answer✔✔assembling and
coordinating all resources needed to achieve goals
The management function that involves the manager's efforts to stimulate high performance by
employees is called Blank______. - answer✔✔leading
The management function of monitoring performance and making needed changes is called
Blank______. - answer✔✔controlling
The better you meet users' needs, the more Blank______ you deliver. - answer✔✔value
What happens if as a manager, you fail to perform all four management functions? (Select every
correct answer.) - answer✔✔You may not know if you are headed on the right track in meeting
goals.,You will not reach your full potential as a manager.,You may fail to inspire employees to
perform at high levels.
Gathering and coordinating human, financial, physical, informational, and other resources
needed to achieve goals is the function of management called Blank______. -
answer✔✔organizing
The ability to motivate and communicate effectively with employees is called Blank______. -
answer✔✔leading
What is the definition of controlling? - answer✔✔supervising performance and making needed
changes
To which of the managerial functions should managers devote adequate attention and resources?
- answer✔✔planning, organizing, leading, and controlling
Senior executives responsible for the overall management and effectiveness of the organization
are called Blank______ managers. - answer✔✔top-level
Which is a true statement about middle-level managers? - answer✔✔They are responsible for
taking corporate objectives and breaking them down into specific activities.
Frontline managers are Blank______. - answer✔✔lower-level managers who supervise the
operational activities of the organization
, ©THEBRIGHTSTARS 2024
What are the roles and responsibilities of successful managers? (Select every correct answer.) -
answer✔✔They are able to think strategically and translate strategies into objectives.,They have
knowledge of all business functions.,They focus on serving customers both inside and outside
their firm.,They are accountable for results.
Which statements about must-have management skills are true? (Select every correct answer.) -
answer✔✔Without technical, conceptual, and communication skills, a manager will not
succeed.,Managers need a variety of skills to perform their roles well.
What do top-level managers in an organization do? (Select every correct answer.) -
answer✔✔focus on long-term issues,emphasize the survival, growth, and overall effectiveness of
the organization
Which level of management is responsible for translating the general goals and plans developed
by strategic managers into more specific objectives and activities? - answer✔✔middle-level
managers
What are frontline managers also commonly referred to as? - answer✔✔lower-level
managers,operational managers,supervisors
Successful managers Blank______. - answer✔✔have broad responsibilities
What are the three essential categories of skills for successful managers? - answer✔✔conceptual
and decision skills,interpersonal and communication skills,technical skills
Which statement about technical skills is true? - answer✔✔They are focused on performing
specialized tasks as part of a process.
The ability to deal effectively with your emotions, make good decisions, and exercise self-
control is referred to as Blank______. - answer✔✔emotional intelligence
Which statements about generalists and specialists are correct? (Select every correct answer.) -
answer✔✔Generalists are knowledgeable about a variety of disciplines.,It is recommended to be
both a specialist and a generalist.,Specialists are experts in something.
Being self-reliant means Blank______. - answer✔✔you take responsibility for yourself
Being Blank______ is when someone has many good working relationships and interpersonal
contacts and is a team player with strong interpersonal skills. - answer✔✔connected
A(n) Blank______ skill is the ability to perform a specialized task that involves a certain method
or process. - answer✔✔technical
The skills of understanding and managing yourself are known as Blank______. -
answer✔✔emotional intelligence
