What is the Zarraffa's way? - 1. We freshly roast our own coffee beans to our own specifications.
2. We exceed expectations in customer service.
3. Quality and consistency in our beverages through an attention to detail.
What does a customer benefit from buying a Zcard? - - The value of a tall s...
BARISTA EXAM.
What is the Zarraffa's way? - 1. We freshly roast our own coffee beans to our own specifications.
2. We exceed expectations in customer service.
3. Quality and consistency in our beverages through an attention to detail.
What does a customer benefit from buying a Zcard? - - The value of a tall standard drink is loaded
on the card when activated ($4.50).
- The value of a tall standard drink is loaded on the card on the person's birthday ($4.50).
- 10% of the customers menu drinks, capsule and bulk purchases is loaded onto the card.
- Entry to competitions held by Zarraffa's.
What is the Zarraffa's mission statement? - Zarraffa's coffee strives to make an individually perfect
cup of coffee - every time!
What is the entry to exit policy? - We provide service to customers from the moment they enter
the store to the moment they exit.
What is the outside in rule? - Cleaning the outside of the store before behind the counter: where
the customer can see first.
What are the 5 pillars of customer service? - 1. Greet/Acknowledge.
2. Eye contact.
3. Converse.
4. Warmth.
5. Can-do attitude.
What are 4 parts of the Zarraffa's culture? - - Connection
, - Commitment
- Ethical Purpose
- Life Balance
What does our culture form? - The culture created by our beliefs and values is the lifeblood of our
organisation.
What is Zarraffite-a-day? - - A store member needs to recruit a Zarraffite every shift by selling a Z
card.
- A Zarraffite is a customer who would go the extra mile to go to a particular Zarraffa's store as they like
the quality and experience they gain from a particular store.
What are the store benefits with Z cards? - - Profit gain.
- Creates a Zarraffite.
What happens if a Zcard is damaged? - - The customer does not need to purchase a new card.
- They surrender their card & fill out the application form.
- It is sent to head office.
- Head office will replace the card and deactivate the old card.
- The process takes approximately 30 days.
What happens if a Zcard is lost? - - The customer will need to purchase a new card.
- Fill out application form and tick lost or stolen.
- It is sent to head office who will transfer the Z$ over.
- The new card is sent to their postal address.
What can customers spend their Z$ on? - All menu drinks.
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