100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Biggby Test All Possible Questions and Answers with complete solution $7.99
Add to cart
Quickly navigate to
Preview
  2.  
  3. Biggby
  4.  
  5. Biggby

Exam (elaborations)

Biggby Test All Possible Questions and Answers with complete solution
 0 purchase
  • Course
  • Biggby
  • Institution
  • Biggby

First Cashier Position Priority - Greet customers within three steps of the door and complete their transactions as quickly as possible Of what does crema consist? And what does it affect? - Consists of coffee oils and water; affects the aftertaste and body of espresso profile How and Why do we...

[Show more]

Preview 2 out of 6  pages

Document information

  • September 7, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

Written for

  • Biggby
  • Biggby

Seller

avatar-seller
PatrickKaylian

Reviews received

Content preview

Biggby Test
First Cashier Position Priority - Greet customers within three steps of the door and complete their
transactions as quickly as possible



Of what does crema consist? And what does it affect? - Consists of coffee oils and water; affects
the aftertaste and body of espresso profile



How and Why do we wear an apron? - Over the neck, with seams facing in, tied in the back; it
keeps germs on our clothing off of food and equipment



Mission Statement - Create one new BIGGBY COFFEE fanatic per day, per store who will actively
promote us to others!



P of PERC - Perception by customers that we respect their time and move them as quickly as
possible.



E of PERC - Every customer leaves the store in a better store than when the customer arrived



R of PERC - Recognize each customer as an individual



C of PERC - Consistently produce a high quality beverage



To which letter of PERC does this relate? Greet customers within three steps of the door. - P



To which letter of PERC does this relate? Make suggestions to new customers who need help figuring out
what to order. - R



To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch of foam. - C

, To which letter of PERC does this relate? Thank customers for their patience when it gets busy and the
line slows down. - P



To which letter of PERC does this relate? Keep the lobby and restrooms clean by running laps every
fifteen minutes. - E



To which letter of PERC does this relate? Follow up with a customer on a conversation from the previous
visit. - R



To which letter of PERC does this relate? Engage customers with energy, excitement, and enthusiasm. -
E



To which letter of PERC does this relate? Learn customers' names, drinks, and stories - R

Cultural Values - Make Friends, Have Fun, B Happy, Share Great Coffee




What is the five minute rule? - All products must be available with the door unlocked five minutes
before opening and until five minutes after closing



When a customer orders iced coffee, the cashier must ask if they would like room for cream and sugar? -
TRUE



What degrees of roast are our coffees? - Medium, medium-dark, and dark



Define the term "organic coffee" and which of our coffees are organic? - Coffee that is grown
without the use of pesticides; French Roast, Black & Tan, and Costa Rica



What is the roast of our espresso blend? - Medium



What is the refill policy for brewed coffee? - One $1.89 refill for in-house customers and people
using a BIGGBY mug

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller PatrickKaylian. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $7.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

69052 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$7.99
  • (0)
Add to cart
Added