Biggby Coffee Trainee Study Guide Questions and Answers well Explained Latest 2024/2025 Update 100% Correct.
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Course
Biggby Coffee Trainee
Institution
Biggby Coffee Trainee
How many days out is the use by date for food ingredients? (i.e. turkey) - 7 days, including today
(+6 days) unless frozen, in which case 6 days (+5 days) including the date thawed.
Cashier's Position Priorities - 1. Greet customers within three steps of the doors and complete
their transactions...
Biggby Coffee Trainee Study Guide
How many days out is the use by date for food ingredients? (i.e. turkey) - 7 days, including today
(+6 days) unless frozen, in which case 6 days (+5 days) including the date thawed.
Cashier's Position Priorities - 1. Greet customers within three steps of the doors and complete
their transactions as quickly as possible.
2. Build sales through suggestive selling
3. Clean and restock the POP area, including food
What is Fair Trade Coffee? What kinds do we have? - Farmers who are organized as co-ops are
paid fairly for their beans. Black&Tan, French Roast, & Rwanda.
Shotpuller's Position Priorities - 1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
"P"erc - Perception by customers that we respect their time and move them as quickly as
possible.
p"E"rc - Every customer leaves the store in a better mood than when the customer arrived.
pe"R"c - Recognize each customer as an individual.
per"C" - Consistently produce a high quality beverage.
Mission Statement - Create one new BIGGBY COFFEE fanatic per day, per store, who will actively
promote us to others.
Cultural Values - Be Happy-Make Friends-Have Fun-Love People-Drink Great Coffee
, FIFO - First in, First out; all of our products
How many seconds do shots take to pull? - 19-23 seconds
How long do espresso shots stay good/fresh? - 30 seconds
Ingredients in the Americano-what does it taste like? - 3/4 Hot water and espresso; Brewed coffee
How often should coffee be check and what temperature should it be? - Every 3 hours and 165*F
What is a Cafe Au Lait? - 1/2 cup French Roast and velvetized milk
Milksteamer's Position Priorities - 1. Steam milk, prepare and serve drinks
2. Actively engage each customer in conversation
3. Clean and restock
Which letters of PERC can be effected through the Milksteamer's actively engaging the customers in
conversation? - P, E, & R
Serving Temperature of hot drinks? - 150*F
Serving Temperature of extra hot drinks? - 160*F
Serving Temperature of not hot, hot drinks? - 120*F
What is tisane? - a herbal infusion of fruits, herbs, and flowers.
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