What is the "technical name" for the table that stores the groups you create to add users to? (e.g., the itil group) - answer-[sys_user_group]
The "system group" table is an out-of-the-box table created by ServiceNow to host every group added to your instance.
If you want to categorize, flag,...
CSA 2024 EXAMINATION
What is the "technical name" for the table that stores the groups you create to add users to? (e.g., the itil group) -
answer-[sys_user_group]
The "system group" table is an out-of-the-box table created by ServiceNow to host every group added to your
instance.
If you want to categorize, flag, or locate records, what should you use? - answer-A tag
What is the 'technical name' for the "Predictive Intelligence" plugin? - answer-(com.glide.platform_ml)
What are the 3 types of context menus in ServiceNow? - answer-List, Column, and Record Contex Menus
On the list view you can view all 3 types of context menus:
List (Hamburger icon by table name)
Column (Hamburger icon by field name)
Record (right-click on the cell).
What does a List View show in ServiceNow? - answer-Records from a table
What are the 3 components that make up a 'filter condition'? - answer-Field, Operator, and Value (FOV)
Out-of-the-box, what is the maximum number of activities saved to your "History"? - answer-30, but this can be
changed by configuring the glide.ui.nav.history_length property on the sys_properties.list table.
Where can admins navigate to view favorites saved by ANY USER? - answer-System Definitions > Bookmarks
What is the correct definition of an "Application" in ServiceNow? - answer-A group of modules, or pages, that
provide related information and functionality in an instance.
Applications group related modules and pages together.
What is "a version of a customized list or form which defines which fields appear and in what order"? - answer-
A view
Views are customized list views or form views that can be edited or created to only show certain fields.
The 'admin' role grants access to ALMOST all functionality in an instance with which two exceptions? -
answer-HR and Security Operations
Admins will not automatically be given access to the HR platform and in order to work with security
operations, they will also need the privilege to elevate their role to "security_admin".
What is the ServiceNow best practice for assigning roles to users? - answer-Create the role > add the role to a
group > add the user to the group
Where are impersonations logged in ServiceNow? - answer-The System Log
, CSA 2024 EXAMINATION
Impersonations are logged in the System Log. The glide.sys.log_impersonation would need to be added first
and set to true.
What is the "technical name" for the table that contains all roles in your instance? - answer-[sys_user_role]
The "system user role" table is an out-of-the-box table created by ServiceNow to host every role added to your
instance.
What is the correct definition of a "role" in your ServiceNow instance? - answer-A collection of permissions
Roles may (and often will) contain other roles granting access to applications and other parts of the platform
and assigning security rights.
What does each 'column' of a list view represent? - answer-A field on the record
Which of the following is used to open a table in a new browser tab? - answer-<table name>.LIST
Capitalizing "LIST" will open the table list view in a new browser tab.
What is the "technical name" for the table that stores every user in your ServiceNow instance? - answer-
[sys_user]
What does each 'row' of a list represent? - answer-One record
What type of cloud platform does ServiceNow provide? - answer-aPaaS
ServiceNow allows users to develop, run, and manage applications within the ServiceNow platform and offer
those applications as a service to their employees, clients, and users.
Which field type displays information from another table? - answer-Reference
What are the reasons for changing the look and feel of a ServiceNow instance? (choose three) - answer-To
comply with corporate branding and themes
To increase user acceptance
To distinguish between production and non-production instances
What are some of the benefits often recognized by branding your instance? (choose three) - answer-Accelerate
adoption rates
Create a shared identity
Gain user trust
What are the three persona-focused mobile apps? (choose three) - answer-Now Mobile (Employee role)
ServiceNow Agent (Fulfiller role)
ServiceNow Onboarding (Employee new hire)
Which tool can be used to change the layout of the form view for all users? - answer-Form Design
Form Layout
What are the three different types of context menus in a list view? (choose three) - answer-List
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TOPDOCTOR. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.49. You're not tied to anything after your purchase.
