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Summary communication
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different scenarios regarding communication
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Amina AnwarUnit 4
2.5/C
Giles Crawford, aged eighty-six, missed an appointment with his consultant after a care
assistant failed to record the date and time of the scheduled appointment in his care plan.
Mr Crawford’s daughter, Ola, reported her concerns to the Daily Record last night after
visiting her father at the care home. She issued this statement to our correspondent: ‘He
(Mr Crawford) had almost run out of medication. This lack of attention to very basic needs
had left my father at risk. I am so disappointed’.
The impact of poor communication has had a negative impact on Mr Crawford. This is
because without his daughter showing concern he would be neglected. Due to poor
communication his needs were not met this meant that he was at risk of becoming ill
because he was nearly out of medication.
He is concerned that the staff’s lack of attention would cause harm to his own health.
Patients could be neglected this could lead to other patients becoming ill. In order to
prevent a re-occurrence staff should be given text messages or reminders so they know
when their next appointment is with their consultant. Staff should be given a schedule so
they can check with all patients and see if there is any concerns.
Scenario 1
Kevin is in hospital recovering from minor surgery on his foot. His partner visits often and
has been supporting Kevin with his personal care needs. Due to work commitments, Kevin’s
partner has not visited all day today but at 6pm he arrives promptly. He is enraged to find
that Kevin has not yet been assisted to wash as staff assumed their support is not required.
Kevin’s partner goes to find a nurse in charge in order to complain.
The most appropriate form of communication is verbal communication. This is because it is
needed to show his concern towards the treatment of his partner, who has not received
support from nurses. The skills needed to manage this communication are ensuring that you
listen to others and that you are focused on what they saying. This ensures it is effective
because it ensures that any complaints or issues will be heard. Verbal communication can
help towards solving people’s issues in health and social care setting such as neglect.
Scenario 2
Sylvia lives with her daughter’s family; however, she is going to stay in respite for
one month while the family have a well-deserved break. Sylvia’s daughter
acknowledges that she needs this break, but feels very upset at the
prospect of leaving Sylvia at the nursing home. She has made an appointment
to speak to the carer.
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