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Summary Explain the impact of communication on service delivery outcomes
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Provide a detailed explanation of the impact of effective and ineffective communication
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Cache Assignment Task3.3. Explain the potential tension between maintaining confidentiality and the need to disclose
information.
Introduction: Create an A4 fact-file, no more than one side, explaining the following:
The need to safeguard individuals is an example of a potential tension
between maintaining confidentiality and the need to disclose information
Explain:
1. The rights of individuals to have their information kept confidential in
HSC settings
2. What are the responsibilities of health and social care practitioners if a
disclosure is made
3. Why may this create tension between confidentiality and disclosing
informaiton
Scenario Aaron is a staff nurse and arrives
for his 7.30 a.m. day shift. He,
along with his student nurse,
listens to the bedside handover
given by a member of staff and
reads the documentation given
from Gemma and one of her
patients John.
John who is 46 years old has
learning disabilities and is in
hospital recovering from an
operation. He is being treated in a
side room. His brother is his main
carer and comes to the ward to
assist with personal care for john
and discussed his care with the
medical team. During their shift,
they observe that John has developed a rash that may be infectious. John
says that they are not allowed to tell anyone as he does not want any other
hospital staff of his brother to know.
Task 1. Outline one reason why John might not want anyone to know about his
medical condition
2. Identify Johns rights
3. Identify Aaron’s responsibilities to John, his brother, other patients and
staff
4. Outline and justify the action Aaron should take
5. What confidentiality needs to be maintained
6. What information would need to be disclosed
7. What tension could arise between maintaining confidentiality and
needing to disclose information
8. How could this tension be solved
9. What is the impact on John?
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