Exam (elaborations)
MGT 420 Exam 1 Questions and Answers 2024
- Course
- Institution
MGT 420 Exam 1 Questions and Answers 2024
[Show more]
Content preview
MGT 420 Exam 1types and levels of management - ANS lower, middle, and upper
Accountability - ANS the requirement of one person to answer to a higher authority for
performance achieved in his or her own area of work.
Effective managers - ANS Effective managers meet both performance and satisfaction goals.
Performance relates to achieving organizational goals.
satisfaction relates to QWL (quality of work life).
Up-side down pyramid - ANS The manager as a coach.
Customers and non-managerial workers are at the top.
Customers and clients (ultimate beneficiaries of the organization's efforts)
Serve
Operating workers
(do work directly affecting customer/client satisfaction)
Support
Team leaders and managers
(help the operating workers do their jobs and solve problems)
Support
Top Managers
(Keep organizations mission and strategies clear)
Management Process - ANS planning-the process of setting performance objectives and
determining what actions should be taken to achieve them.
organizing-the process of assigning tasks, allocating resources and coordinating the activities of
individuals and groups.
leading-the process of arousing peoples enthusiasm to work hard and inspiring their efforts to
fulfill plans and accomplish objectives.
, controlling-the process of measuring work performance, comparing results to objectives and
taking corrective action.
Mintzberg's Managerial Roles - ANS Interpersonal: figurehead, leader, liaison
Informational: monitor, disseminator, spokesperson
Decisional: entrepreneur, disturbance handler, resource allocator, negotiator
technical skills, human skills, conceptual skills - ANS management skills
emotional intelligence - ANS the ability to perceive, understand, manage, and use emotions
workforce diversity - ANS the concept that organizations are becoming more heterogeneous in
terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups
Prejudice and Discrimination - ANS Prejudice is an attitude, discrimination is a behavior
glass ceiling - ANS an invisible limit on women's climb up the occupational ladder
intellectual capital - ANS the collective brain power or shared knowledge of a workforce
IC=commitment x competency
knowledge workers - ANS individuals valued for their ability to interpret and analyze information
Organizational Behavior - ANS The study of human behavior in organizations.
An interdisciplinary field devoted to understanding individual group behavior, interpersonal
processes, and organizational dynamics.
scientific thinking - ANS process using the cognitive skills required to generate, test, and revise
theories
contingency thinking - ANS Seeks ways to meet the needs of different management situations.
Recognized responses to solutions must be crafted to best fit the circumstances and people
involved.
evidence-based management - ANS Uses hard facts and empirical evidence to make
decisions.
Organizations and the External Environment - ANS Organizations are collections of people
working together to achieve a common purpose.
Open systems transform human and material resources inputs into finished goods and services.
Complex adaptive systems interact and adapt with their environments to survive.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LECTDERRICK. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81113 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now