MGT. 201
In an uncertain environment that is ________ , components are somewhat similar and remain
basically the same - ANS
Culture comes from __________ - ANS the mission of founders
In organizational culture, __________ is the degree to which organizational decisions and
actions emphasize maintaining the status quo. - ANS stability
_________ is the view that much of an organization's success or failure is due to external forces
outside managers' control. - ANS The symbolic view of management
Involving collecting, receiving, and disseminating information - ANS Informational roles
Forms of electronic communication through which users create online communities to share
ideas, information, personal messages, and other content - ANS Social Media
Individuals who are responsible for making decisions about the direction of the organization and
establishing policies that affect all organizational members - ANS Top Managers
Specific categories of managerial behavior; often grouped around interpersonal relationships,
information transfer, and decision making - ANS Managerial Roles
Individuals who are responsible for managing and facilitating the activities of a work team -
ANS Team Leaders
The use of scientific methods to define the one best way for a job to be done - ANS Scientific
Management
When employees are connected to, satisfied with, and enthusiastic about their jobs - ANS
Employee Engagement
Defining goals, establishing strategy, and developing plans to coordinate activities - ANS
Planning
Individuals in an organization who direct the activities of others - ANS Managers
Doing things right, or getting the most output from the least amount of inputs - ANS Efficiency
Determining what needs to be done, how it will be done, and who is to do it - ANS Organizing
, Individuals who are typically responsible for translating goals set by top managers into specific
details that lower-level managers will see get done - ANS Middle Managers
People who work directly on a job or task and have no responsibility for overseeing the work of
others - ANS Non managerial employees
Job-specific knowledge and techniques needed to perform work tasks - ANS technical skills
A manager's ability to analyze and diagnose complex situations - ANS conceptual skills
Involving people (subordinates and persons outside the organization) and other duties that are
ceremonial and symbolic in nature - ANS Interpersonal roles
Doing the right things, or completing activities so that organizational goals are attained - ANS
Effectiveness
A systematic arrangement of people brought together to accomplish some specific purpose -
ANS Organization
A company's ability to achieve its business goals and increase long-term shareholder value by
integrating economic, environmental, and social opportunities into its business strategies - ANS
Sustainability
Directing and coordinating the work activities of an organization's people - ANS Leading
A manager's ability to work with, understand, mentor, and motivate others, both individually and
in groups - ANS interpersonal skills
Entailing making decisions or choices - ANS decisional roles
A manager's ability to build a power base and establish the right connections - ANS political
skills
The process of getting things done, effectively and efficiently, through and with other people -
ANS Management
Monitoring activities to ensure that they are accomplished as planned - ANS controlling
An independent business having fewer than 500 employees that doesn't necessarily engage in
any new or innovative practicesand has relatively little impact on its industry - ANS small
business
Any equipment, tools, or operating methods that are designed to make work more efficient -
ANS technology
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