State Farm Interview
Tell me about yourself - answerMy name is Brandon Manuel. I'm a recent graduate from
Valdosta State University and a current graduate student at Clayton State University majoring in
Business Administration with a concentration in Digital Marketing. I am a dependable
profess...
Tell me about yourself - answer✔✔My name is Brandon Manuel. I'm a recent graduate from
Valdosta State University and a current graduate student at Clayton State University majoring in
Business Administration with a concentration in Digital Marketing. I am a dependable
professional who is excited to find a role where I can exceed expectations in a team working
environment. I look forward to expanding on my current skillset while also learning, growing
and contributing to a great organization that aligns with my values.
Describe a experience with a difficult customer and how you handled it - answer✔✔While
working for JCPenny I received a phone call from a customer who was angry because the
Diamond Pearl earrings she wanted to buy were out of stock. I was the rep handing the hotline
for customer inquiries. I understood the customer's frustration, and I apologized for the
inconvenience. I looked up the inventory in the company database. I explained to the customer
that her desired earrings would be out-of-stock for another two weeks. So I offered two potential
solutions. My first solution was that we could send a similar pair of earrings the next day. The
second solution was that we could schedule a delivery within two weeks with his desired
Diamond pearl earrings and also jewelry cleaner and a extra back pieces to the earrings for free
for the inconvenience. The customer appreciated that he had a choice in what to do, and she
decided to wait the extra two weeks for her preferred earrings. The earrings and extra items were
delivered within the two-week time frame, and she gave us a five-star review for service on her
post-purchase customer satisfaction form.
Tell me about a time you were faced with conflicting priorities and how you handled it -
answer✔✔For me, constant communication is the key to handling conflicting priorities.
Updating my managers on the progress I make, and when I think I'll have projects completed,
shows them I'm following through. This opens the door for compromise if I see I'm not going to
be done in time. During my freshman year of college, finals week was rough. I had several
papers and a group project to complete. Regularly updating my partners helped us agree on dates
that worked within everyone's schedule. We even finished everything a day before it was due and
received a good grade for our hard work
Describe a time when you had to complete a project in which there was very little direction -
answer✔✔When working an internship at the University of Miami Summer discovery program i
was tasked with an project I had very little knowledge on. I found out who the key stakeholders
were and got their input on the project's different parts. Then, I outlined the major steps that
would be involved in completing the project, and worked backwards to break down the work that
would need to be done at each stage. I created a list of all possible risks that might stop us from
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