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NFS 550 Final exam with answers
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NFS 550 Final exam with answers
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NFS 550 Final exam with answersoperations vs management - ANSWERS✔✔ operations
-menu planning
-purchasing
-receiving and storage
-ingredient assembly
-production
-distribution and services
-sanitation
management
-Managers oversee and coordinate the work activities of others to ensure that organizational
goals and objectives are being achieved according to standards and in an efficient way.
what are the three foodservice segments? - ANSWERS✔✔ what are the three foodservice
segments?
a foodservice that provides meals for people at work, at school, at college, in a hospital, in a
childcare center, in jail, nursing home, etc.
either Self-operated (noncommercial) or Managed by a foodservice contract company
(commercial) - ANSWERS✔✔ onsite foodservice
examples of commercial and non-commercial foodservices - ANSWERS✔✔ commercial
includes restaurants
-Limited-service (quick-service)
,-Fast, casual
-Family
-Casual dining
-Fine dining
-Hotel restaurants
Foodservice contract companies (i.e. Compass)
Recreation, leisure, and sports
Caterers
Vending
Foodservice in retail (e.g., in grocery stores, convenience stores, etc.)
Noncommercial
-Hospitals (patient meals and retail)
-Long-term care
-Assisted-living facilities / Skilled nursing facilities
-Rehab
-Continuing care retirement communities (CCRCs)
-Colleges and universities
-K-12 schools (National School Lunch Program)
-Business and industry
-Transportation
-Child and Adult Care Food Program, Elderly Nutrition Program
how is it different to work at a Restaurant vs. a Self-Operated University Foodservice? -
ANSWERS✔✔ Customers
hours of operation
working hours (nights and weekends)
,salaries
More than half of business and industry and university foodservices are run by
_______________ such as Compass Group, Aramark, Sodexo. - ANSWERS✔✔ contract
companies
what are the reasons why why organizations outsource their foodservice? - ANSWERS✔✔ -
Existing foodservice is mismanaged or heavily subsidized.
-Existing foodservice lacks the vision or expertise to improve.
-Low dining participation or low customer satisfaction.
-Organization needs to reduce its workforce.
-Organization needs to spend money on foodservice but can't afford it.
-Inability to find qualified management
what are the pros and cons of self-operated and contracted foodservices? - ANSWERS✔✔
pros
-Purchasing power
-Provides regular financial reports.
-Has qualified managers.
-Above unit experts SMEs
-Can provide new menu concepts, POS systems, standardized recipes, theme meals,
training, P&P manuals, marketing programs, etc.
-Often able to make capital improvements.
cons
-Mission and goals of contract company may be different from clients.
-Managers have two bosses to please: contract company and client.
-Fee for service to contract company.
, -Only as good as written contract
-Oversight of contract still needed.
is a "set of interrelated and interdependent parts arranged in a manner that produces a
unified whole." - ANSWERS✔✔ system
using __________________ in a foodservice organization, you can analyze interactions
within an organization as well as the relationship between an organization and its
environment (an open environment). - ANSWERS✔✔ systems theory
what are the characteristics of a system? - ANSWERS✔✔ -A system is organized, and its
parts are interdependent. Subsystems—operations and management—are linked by
communication.
-An open system receives various inputs and transforms them in different ways to generate
outputs.
-Outputs are examined to provide feedback on how well the system is reaching its objectives.
-Each system exists within a larger setting (environment), which is relied upon for securing
inputs and finding outlets for outputs.
-An open system, functioning properly, is in a state of dynamic equilibrium or steady state.
what are part of operations - ANSWERS✔✔ -Procurement (purchasing, receiving, storing,
inventory management)
-Production
-Distribution and service
-Safety, sanitation, and maintenance
what are subsystems of management - ANSWERS✔✔ planning, organizing, controlling,
leading
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