ORGB 327 Lesson 5 Exam Questions With 100% Correct Answers
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Course
ORGB 327 Lesson 5
Institution
ORGB 327 Lesson 5
ORGB 327 Lesson 5 Exam Questions With 100% Correct Answers
________________ refers to the behaviour of followers that results from the mutual influencing relationship of leader-follower.
A) Organizational citizenship
B) Supplication
C) Involvement
D) Volunteership
E) Followership - Answer-...
________________ refers to the behaviour of followers that results from the mutual
influencing relationship of leader-follower.
A) Organizational citizenship
B) Supplication
C) Involvement
D) Volunteership
E) Followership - Answer-Followership
/.A cross-functional team consists of a line manager and his or her subordinates.
A) True
B) False - Answer-False
/.A manager gives a new task to an employee. The employee does not want to do the
task, but says nothing to the manager and completes the task on time. Which conflict
management style is the employee using?
A) avoiding
B) accommodating
C) forcing
D) negotiating
E) collaborating - Answer-accommodating
/.A team environment characterized by lots of rules and regulations may not make for
the most creative working environment. What strategy for managing creative teams is
missing in this example?
A) quality resources
B) recognition and rewards
C) flexibility
D) free time - Answer-Flexibility
/.A(n) ________ is a neutral third party who makes a binding decision to resolve a
conflict. - Answer-arbitrator
/.A(n) _____________ is an active, yet dependent, uncritical thinker.
A) alienated follower
B) conformist
C) passive follower
D) effective follower
E) pragmatic follower - Answer-conformist
/.According to your textbook, the characteristics of effective teams include all of the
following except
, A) a diversified team mix.
B) competent team leadership.
C) widely shared goals and objectives.
D) clearly defined roles and responsibilities.
E) clearly stated standard operating procedures. - Answer-competent team leadership.
/.All teams are groups, but not all groups are teams.
A) True
B) False - Answer-True
/.Before calling a meeting, a leader should plan ahead by doing all of the following
except
A) clearly define the purpose and set objectives.
B) decide who should attend the meeting.
C) identify the activities that will take place during the meeting.
D) rehearse at least 1-2 hours prior to the meeting. - Answer-rehearse at least 1-2 hours
prior to the meeting.
/.Benefits of self-managing teams include commitment, quality, efficiency, lower
turnover, and lower absenteeism.
A) True
B) False - Answer-True
/.Besides speeding up decision making and innovation, self-managed teams inspire
employees to connect outside of work in a special way.
A) True
B) False - Answer-False
/.Briefly discuss some of the potential benefits and drawbacks of using self-managed
teams. - Answer-Benefits of using self-managed teams include an increase in employee
job satisfaction and commitment, which in turn is associated with other positive
organizational outcomes such as greater participation, lower absenteeism rates, less
turnover, more interdependence of objectives, higher productivity, and ultimately,
increased levels of profitability. From a decision-making standpoint, the way self-
managed teams operate leads to greater improvements in quality, speed, and
innovation than are possible under traditional command-and-control structures. From an
economic standpoint, self-managed teams reduce costs because of the reductions in
managerial ranks throughout the organization.
Some of the drawbacks include difficulties of transitioning from a traditional command-
and-control work environment to self-managed teams. Managers fear their jobs will
disappear if work teams become self-directed, so they resist and fight the change to
SMTs. Thus, the greatest challenge may lie in setting and enforcing new behavioural
expectations that become in the absence of a traditional leader and the presence of
new employee rights and responsibilities. When managers do not cooperate with other
team members in an SMT environment, coordination suffers and breakdowns in
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