HR CERTIFICATIONS TEST || LATEST VERSION 2024/2025 | GUARANTEED PASS | VERIFIED QUESTIONS AND ANSWERS
2 views 0 purchase
Course
HR CERTIFICATIONS
Institution
HR CERTIFICATIONS
HR CERTIFICATIONS TEST || LATEST VERSION
2024/2025 | GUARANTEED PASS | VERIFIED
QUESTIONS AND ANSWERS
What is the Production Incentive Pay Plan? - RENTAL ONLY - ANSWER
Partner has 4 weeks to hit 90% standard, and then they transition from an hourly
rate, to being paid per pi...
HR CERTIFICATIONS TEST || LATEST VERSION
2024/2025 | GUARANTEED PASS | VERIFIED
QUESTIONS AND ANSWERS
What is the Production Incentive Pay Plan? - RENTAL ONLY - ANSWER-
Partner has 4 weeks to hit 90% standard, and then they transition from an hourly
rate, to being paid per piece they hang. They get paid more if they hang more. -
paid for performance
What type of SSRs are paid according the SSR Pay Plan? — RENTAL ONLY —
ANSWER—industrial routes
-uniform, FS, super routes
SSRs who have passed the SSR certification and have their own route
How are Rental SSRs in Training Paid? - RENTAL ONLY - ANSWER-Hourly,
$15 an hour
What are the components of the SSR Pay Plan - RENTAL ONLY - ANSWER-$15
hourly pay: first 39 days
How often are sales commissions calculated and paid? - ANSWER-Monthly
-based on volume
-installed new business
-have to stay for 4 weeks to get commission
,-average of first and fourth week of volume
What steps must be taken if an hourly partner forgets to clock in or out? -
ANSWER-They should tell their manager. Manager has until 6pm on Monday to
go into payroll and adjust their time.
-partner should fill out a time sheet adjustment form. They sign it. Could go in
personnel files or binder where time sheet adjustment forms go.
The SSR is a 20-year partner with no history of performance related problems,
until the new GM arrived a year ago. The new GM changed start times for SSRs
and made a few other changes at the location that has upset many of the SSRs and
has caused tension between management and SSRs, especially, the SSR accused of
selling product from his truck. On several occasions, the GM and this particular
SSR have had confrontations regarding the changes implemented by the GM.
The GM visited the customer and believed the allegation to be credible. Based on
the customer conversation, the GM wants to bring in the SSR and terminate
immediately for theft and customer complaints. How should the HR Manager
handle the situation?
Investigation - ANSWER-Any evidence that we have been missing product?
Talk to the SSR and suspend them.
Did the customer see exactly who the SSR was selling to?
Have GM record his conversation with the customer
Written documentation
Written documentation from manager
Call Gary
1. What are the four steps, in order, when documenting progressive discipline
using C-123, Exhibit D? - ANSWER-Verbal, written, second written, termination
,2. What is the difference between a coaching session and a verbal warning? -
ANSWER-Coaching: want you to get better, want you to improve
Verbal warning: happens after coaching, formalized, discipline. Feels much more
one sided
There are 12 examples of major infractions in Corporate Policy C-123, Please
name at least five. - ANSWER-Cut and paste
Gross misconduct
Fighting
Alcohol use
dishonesty
Is a partner required to sign a partner disciplinary documentation? - ANSWER-
Have a manager sign acknowledging that the partner refused to sign it
Not saying they agree or disagree with the form. It is still being issued.
Can attach a page saying why they disagree with it
If a partner asks for a copy of a write up, do we give them a copy? - ANSWER-
Yes. We give them a copy always after we give it to them.
What is the role of Human Resources during disciplinary and termination events? -
ANSWER-3rd party
Remain an escalation point so the partner can come to you
GM direct report being termed then you should be in there
Should not issue management
Do we complete a write up for a partner that is about to be terminated? -
ANSWER-Yes. New c-123 exhibit
, 1. If you want to run a turnover report for an entire location, how do you do that? -
ANSWER-Reporting
Reports and analytics
Turnover reports
Where do you run turnover reports? - ANSWER-HRWW
Today is March 1st and you want to run the turnover report for the month of
February. Are you able to do so? - ANSWER-6th business day of the following
month
If a partner voluntarily leaves Cintas today, how long will his/her termination
affect the turnover for your location? - ANSWER-12 months
What factors go in to calculating the cost of turnover? - ANSWER-Training
Time you spent training
Interviewing
Productivity/work load
Drug tests
Background checks
Orientation
You have 50% turnover at your location. What would you do? - ANSWER-Follow
up interviews and trends about why they have left
Check reference guides and look for trends
Check exit interviews
Hire temps for the plant so it takes pressure off current partners
Hard core recruiting
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller winnieelizabeth424. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $22.49. You're not tied to anything after your purchase.
