Leadership & Management Final Questions || with 100% Error-free Solutions.
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Course
Leadership & Management
Institution
Leadership & Management
"A newly graduated nurse is hired to your floor. While charting in the nurse's station, you hear your coworkers making sarcastic and belligerent comments about the new nurse. This is an example of what? correct answers A. Horizontal Violence"
Two male nurses have just been hired to a unit with a...
Leadership & Management Final Questions || with 100%
Error-free Solutions.
"A newly graduated nurse is hired to your floor. While charting in the nurse's station, you hear
your coworkers making sarcastic and belligerent comments about the new nurse. This is an
example of what? correct answers A. Horizontal Violence"
Two male nurses have just been hired to a unit with a previously all female staff. Based on the
nurse's knowledge of male communication styles, the female staff would take the following into
consideration when communicating with the new male hires. (Select all that apply)
A. Men are more assertive & blunt
B. Men give extra details
C. Men favor brief, concise informational exchange
D. Men use indirect channels, such as questions to guide conversation
E. Men use communication as a tool to deliver information. correct answers A, C, E
Role confusion, question was something like: the care staff on the floor consists of an RN, LPN,
and a PCA. Which task(s) should not have been assigned?
A. Collection and interpretation of vital signs by the PCA.
B. Sterile dressing change by the LPN
C. IV push pain medication by the RN
D. Bed bath by the RN
E. Discharge teaching by the LPN correct answers A, and E are out of the scope of practice of
those professions.
When responding to conflict select all that apply:
A. Avoid emotion-based discussions
B. Use I-Messages
C. Be aggressive
D. Be aware of body language correct answers A, B, and D
The patient is expressing serious concerns about their recent diagnosis of Liver Cancer. The
nurse responds with "Don't worry, you'll be fine." What form of communication is this?
A. Blocking
B. Keeping Promises
C. Expressing Empathy
D. False Assurance correct answers D
You notice a CNA displaying forceful conflict resolution styles with all RN's, as the charge
nurse how would you best resolve the situation?
A. You would approach the CNA in front of the other RN's and point out their resolution style is
unacceptable
B. You ask another nurse to speak with the CNA to discuss other forms of conflict resolution
C. You speak with the CNA in private, and discuss other forms of conflict resolution
D. You penalize the CNA and do not offer constructive feedback correct answers C
,The charge nurse uses the conflict resolution style of accommodation when he/she states the
following:
1. We're sticking to the regular work schedule as stated in the policy and procedures.
2. I will give all three of you off and work the shift myself.
3. We will split Christmas time off by each of you doing eight hours shifts
4. Sorry, but no one is getting any time off. correct answers 3
During shift change report the oncoming RN is repeatedly interrupting and criticizing the
outgoing RN's report. What is the best response using communication techniques to diffuse the
situation?
A. "Why do you keep interrupting me?"
B. "Oh, I am sorry. My kids kept me up yesterday and I didn't get enough sleep."
C. "I understand your concerns. Could we address them after we finish report?"
D. "It seems this is frustrating for you, but I need to get this report done." correct answers C
A nurse calls the PCA to ask them to do a sponge bath in room 468, the PCA gets supplies for a
foley cath because they though that was what the nurse asked for. This is an example of
A. Not verifying orders
B. Proper delegation
C. Miscommunication
D. Effective communication correct answers C
"It's not my work that you're really mad about. It's that I'm a guy. You just don't like males
nurses." This is an example of which type of logical fallacy?
A. Appeal to tradition
B. Hasty generalization
C. Red herring
D. Straw man correct answers C
Kaleesi is an RN and Daryl is a CNA. Chalice has been attempting to delegate tasks to Daryl but
he hasn't been completing the tasks or has been waiting until the last minute. The best way to
handle this situation would be to:
A. Kaleesi chooses to not "rock the boat" and does the tasks herself if Daryl doesn't
B. Kaleesi chooses to cooperate with Daryl by giving him less tasks but she still is overwhelmed
with the tasks that she is left with
C. Kaleesi tells Daryl, "you will take these vitals when I tell you to because you have to do what
I say"
D. Kaleesi approaches Daryl about the situation and works with him to come up with a plan to
get all of the tasks done in a timely manner correct answers D
When conflict arises, regardless of the situation, what is the 1st step in finding a successful
resolution?
A. Avoiding the situation at hand
B. Be self aware of your own feelings and emotions
C. Involving a 3rd party to mediate the situation
, D. Finding faults in the other persons argument correct answers B
Which of the following is true regarding passive-aggressive communication?
A. Allowing others to make decisions
B. Active listening and reflecting
C. Undermines other individuals through gossip, pouting, and playing the victim
D. Making all the decisions correct answers C
A physician angrily comes to the charge nurse after finding out that a patient has not been
appropriately cared for on the previous shift. The charge nurse is in the middle of passing
medication and tells the physician "I don't have time for this, It wasn't my fault anyway." Which
conflict resolution style did the charge nurse implement?
A. Avoidance
B. Force
C. Accommodation
D. Acknowledging correct answers A
According to The Joint Commission, which form of communication style is unacceptable to
transfer patient information to another Health Care Provider?
A. Verbal
B. E-mail
C. Text message
D. Phone
E. Written correct answers C
You are a new nurse to the unit, you have a procedure ordered to perform that you are not
familiar with and not confident you could maintain patient safety. When you ask an experienced
nurse to assist you with the procedure, her response is "Did you not learn anything in nursing
school?" How should you respond?
A. Tell your supervisor immediately
B. Look up the P & P and perform the procedure
C. Ask the UAP to show you how to do it
D. Use positive communication techniques with the nurse correct answers D
You are a new graduate nurse and are admitting a new patient for COPD exacerbation. He is
concerned that his COPD will worsen and that he will never be able to go home. What is and
example of a good communication strategy that will help the nurse build a report with the patient
and family?
A. "Mr. Smith, you need to do your breathing treatment at home more so that you don't have to
come back to the hospital."
B. "I'm very sorry that you are feeling this poorly"
C. While talking to the patient, the nurse places her hand on the patients shoulder to try to
reduces the patients anxiety.
D. The nurse acts very distracted and is in and out of the room when trying to admit the patient.
correct answers C
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