Exam (elaborations)
CPMSM-MANAGING DEPARTMENT OPERATIONS EXAM
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CPMSM-MANAGING DEPARTMENTOPERATIONS EXAM 2024-2025
What is the management strategy to boosting efficiency by scientific examination
of individual workers' jobs, based on the concept of specialization? - ANSWER
Scientific Management Classical School
Who is the father of scientific management? - ANSWER Frederick Winslow
Taylor
Who invented charts for the visually challenged and produced PERT and CPM? -
ANSWER Henry Gantt
What does PERT stand for, and who developed it? - ANSWER Evaluation and
Review Technique
Frederick Winslow Taylor
What is CPM, and who founded it? - ANSWER Critical path method
Frederick Winslow Taylor
Who is the husband of motion studies and the first lady of management? ANSWER
Frank and Lillian Gilbreth
discovered simple hand movements, eye tracking, and suggestion boxes.
What is the name of the behavioural school of management that focuses on staff
management? When did it start? - ANSWER The Human Relations Movement
, Behavioral School
1920's
What has the human relations movement revealed? - ANSWER Employee attitudes
and personal relationships are powerful drivers of motivation.
Who established the hierarchy of needs? - ANSWER Abraham Maslow
Lower needs should be satisfied first. Self-actualisation is at the top.
What are Maslow's esteem requirements? - ANSWER Competence, mastery,
attention, and respect from others all contribute to accomplishment and self-esteem.
Who founded the hygiene theory, and what is it? - ANSWER Frederick Herzberg
Factors in the work environment that cause pleasure or discontent
Who founded Theory X, and what is it? - ANSWER Douglas McGregor
People's managerial conduct is influenced by their perception of human beings.
The average human dislikes work.
What is Theory Y, and who founded it? - ANSWER Managers enjoy working and
seek out responsibilities.
Douglas McGregor
What is Theory Z, and who founded it? - ANSWER Japanese management style
emphasizes teamwork and provides a great deal of freedom and trust to employees.
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