Exam (elaborations)
USPS WINDOW TRAINING 2024
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USPS WINDOW TRAINING 2024
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USPS WINDOW TRAINING 2024Our Vision
A postal service that enables all citizens to connect business to grow and communities
to thrive in the digital world.
The USPS is the only delivery service that reaches:
Every address in the nation six days a week.
What agency has consistently been rated as the number one agency Americans trust to
protect their privacy.
Postal Service
USPS employees operate under mandate to preserve and protect the mail placed in
their custody
True
If you have questions/concerns pertaining to mail/sanctity issues, you should refer your
questions to whom?
Supervisor/Postmaster
What is the acronym for issues related to security and sanctity of the mail?
TODD
What are issues related to security and sanctity of the mail. 3
Destruction
What are issues related to security and sanctity of the mail. 2
Opening
What are issues related to security and sanctity of the mail. 4
Delaying
,What are issues related to security and sanctity of the mail. 1
Theft
What includes removing merchandise, money, or coupons from undeliverable bulk
mail?
Theft
Why is maintaining the security and the sanctity of the mail one of the core
responsibilities of the Postal Service?
Instills customer confidence
Congress empowered _______ to investigate postal offenses and postal related civil
matters?
USPIS
The ______ plays a key role in maintaining the integrity and accountability of America's
postal service, its revenue and assets and its employees.
OIG
What does OIG stand for?
Office of Inspector General
The primary law enforcement for the United States Postal Service is the?
Postal Inspection Service
The _________ achieves its mission of helping maintain confidence in the postal
system and improving the postal service's bottom line through audits and investigations.
OIG
Describe how uniforms should look.
Clean, neat, and professional
What two types of ID's are a part of an SSA uniform?
, Badge and Name Tag
List the six employee roles associated with the retail counter.
LSSA, SSDA, SSA, Postmaster, managers, supervisor, lobby assistant
How a Sales and Services Associate (SSA) conducts themselves on the job effects
what?
The Postal Brand
What is especially important in today's competitive market when dealing with a
customer?
Perception
Perception is?
Reality
What is the same in every language?
Smile
Can social media have an impact on the postal brand?
Yes
6 retail mom
1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
First opportunity for an SSA to start the customer experience on a positive note?
Deliver a first impression
What is the most positive way to impact a customer perception of the postal service?
World Class customer service
What do you provide customers with when you develop positive interactions with them?
Satisfaction
What locations do customers enter and recognize you as the Postal Service?
Retail Counter
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