esb practice exam 1 questions with correct answers
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ESB Practice Exam 1
A law was passed increasing the minimum wage by 30%. The owner of a small landscaping business
must now pay all of her laborers 30% higher wages.
What is the minimum amount the owner must now charge customers for labor to balance her increased
operational expenses?
Note: Disregard associated increases in taxes, such as FICA. - correct answer ✔✔-30%
You've been asked to classify several businesses as either B2B or B2C
For each business, select B2B or B2C. - correct answer ✔✔B2B
-Wholesale flooring distributor
-Purchases requiring a tax exemption certificate
B2C
-Chain of local grocery stores
-Motorcycle repair shop
Your company manufactures 72 hr. emergency kits and sells them for a low profit margin. You want to
expand your customer base to increase your sales volume, but you have a limited budget.
What marketing method would be the best choice? - correct answer ✔✔-Social Media
For each statement about Product Quality Control Testing, select True or False. - correct answer ✔✔True
-Refine quality measures as
needed to increase the level of
satisfaction with your product.
-Establish the method to use for
testing product quality.
-Determine what standards
have to be met based on the
product and industry.
, False
-Review the results of a
competitors quality assurance
testing
-Don't spend money on Product
Quality Control Testing unless
more than 10% of customers
complain.
Which two ways can Customer Service and Support affect sales? (Choose two) - correct answer ✔✔-
More sales through customer..
-Increased sales through..
Which two are benefits of equity funding? (Choose two) - correct answer ✔✔-Can be used to raise
working..
-Investors do not get paid..
You are a technical trainer. You teach online courses to help workers more efficiently use Microsoft Office
applications.
What is an effective way to measure your teaching performance during an online course? - correct
answer ✔✔-Conduct on screen pop quizzes
Which are two characteristics of direct distribution that differ from fulfillment centers? (Choose two) -
correct answer ✔✔-The manufacturer controls all..
-Direct distribution..
Classify the following data as either Primary or Secondary.
For each business, select Primary or Secondary. - correct answer ✔✔Primary
-Information collected from vour
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