Exam (elaborations)
HOSPITAL BILLING RPB102 QUESTIONS AND ANSWERS
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HOSPITAL BILLING RPB102 QUESTIONS AND ANSWERS
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HOSPITAL BILLINGRPB102
QUESTIONS AND
ANSWERS
True or False: When creating a coverage record in the system, you must choose the
correct Payer and Group Number listed on the subscriber's insurance card. - Answers -
False: Payer and Plan
True or False: A patient can have more than one guarantor account. - Answers -True.
However, only one guarantor account can be linked to a visit.
True or False: It is possible to refund payments collected at the front desk the same day
they are collected. - Answers -True.
True or False: A patient who has been seen multiple times at your hospital should have
multiple patient records in Epic. - Answers -False, the patient will have one patient
record with multiple contacts.
Which entity is used to track changes to data over time?
A. Records
B. Master files
C. Items
D. Contacts - Answers -D. Contacts
True or False: The Address field in a patient's record is an example of an item. -
Answers -True
True or False: The purpose of the Cash Drawer in Epic is to reconcile the physical
money you collected with the money that you posted in the system. - Answers -True
, True or False: Each charge entry batch contains only one charge entry session -
Answers -False. Each charge entry batch can contain an unlimited number of charge
entry sessions.
True or False: Each charge entry batch only contains information for one patient's
charges. - Answers -False. The batch can contain charges for an unlimited number of
different patients.
What does the Refresh button in the companion do? Choose only ONE correct answer.
A. Overrides existing errors the user didn't fix
B. Voids and reposts the charges
C. Creates a paper claim real‐time
D. Tests claim errors against the CDF in real time - Answers -D. Tests claim errors
against the CDF in real time
What activity can be used to document your phone call with the payor? Choose only
one:
A. Resubmit Claim
B. Reprint Claim
C. Defer
D. Call Payor - Answers -D. Call Payor
True or False: When deferring a claim, the claim leaves your workqueues for the days
you defined. - Answers -False
True or False: Cash Management tracks how much of a deposited payment has been
posted in Resolute. - Answers -True
True or False: Multiple checks can be combined into one cash control group. - Answers
-True (multiple checks and multiple payers)
True or False: Confirming a cash control group posts the payments into Epic. - Answers
-False. Payments aren't posted through the cash control group creation process. Cash
control groups are representations of a bank deposit. Matching a cash control group to
a payment posting batch allows for the reconciliation of posted payments to the money
in the bank.
True or False: Cash control groups must be created manually in Epic. - Answers -False.
Cash control groups can be (and are best) created automatically by the system using
information from a bank deposit file.
How do you look up an invoice number in PB Insurance Payment Posting if it doesn't
appear on the EOB? Choose only ONE answer.
A. Perform a Claim Status Request activity.
B. Type ".c" in the Invoice field to search for it by claim date
C. Type ".ICN" in the Invoice field to search for it by internal control number
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