When a team achieves its performance goals regarding quantity, quality, and timeliness of work results, the __________ characteristic of team effectiveness is being demonstrated.
task performance
The potential advantages of group decision making include more knowledge and expertise being ap...
When a team achieves its performance goals regarding quantity, quality, and
timeliness of work results, the __________ characteristic of team effectiveness is
being demonstrated. - ANSWER- task performance
The potential advantages of group decision making include more knowledge and
expertise being applied to the problem, more alternatives being considered,
greater understanding and acceptance of the final decision, and more
commitment among group members to making the final decision work. -
ANSWER- True
Groupthink can be avoided by doing all of the following EXCEPT: - ANSWER-
having the leader express his/her preference for a particular course of action.
Groupthink can be avoided by doing all of the following - ANSWER- assigning the
role of critical evaluator to each group member.
creating subgroups that each work on the same problem.
inviting outside experts to observe and react to group processes.
writing alternative scenarios for the intentions of competing groups.
The five stages of team development are forming, storming, norming, performing,
and adjourning. - ANSWER- True
Having the formal authority to approve or deny employees requests for job
transfers, equipment purchases, overtime, or personal time off are examples of a
manager's legitimate power. - ANSWER- True
In today's environment, research shows that managers and team leaders spend
relatively little time dealing with conflicts. - ANSWER- False
, Which of the following are the main processes that lead to team effectiveness? -
ANSWER- Effort, knowledge, and strategy
Considering the framework outlined in the McGinn and Lingo article, the three
types of power you can use to resolve tension are: - ANSWER- Positional,
personal, and relational
Len emphasizes cooperation and assertiveness in dealing with conflict situations
in his department. Differences are worked through together so that everybody's
concerns are addressed and everyone gains something in the end. Len uses
which conflict management style? - ANSWER- Collaboration
Ralph makes it a point to always offer help in technical areas in which he is
skilled and knowledgeable. His subordinates trust his judgment, and follow his
direction. What type of power is Ralph exerting? - ANSWER- Expert power
All of the following are types of position power - ANSWER- reward power.
coercive power.
information power.
legitimate power.
The team decision technique of __________ asks everyone to respond
individually and in writing to a basic question such as: 'What should be done to
improve the effectiveness of this work team?' - ANSWER- nominal group
technique
Which statement about self-managing teams is most accurate? - ANSWER- They
should let members plan and control their own work
If you heard from an employee of a local bank, "it's tradition here for us to stand
up and defend the bank hen someone criticizes it," you could assume that the
bank employees had strong _________ norms. - ANSWER- organizational and
personal pride
When a team decision requires a high degree of commitment for its
implementation, a(n) ________ decision is generally preferred. - ANSWER-
consensus
The indirect conflict management approach that uses the chain of command for
conflict resolution is known as __________. - ANSWER- upward referral
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