Exam (elaborations)
SALESFORCE ADMIN PREP QUESTIONS AND ANSWERS
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SALESFORCE ADMIN PREP QUESTIONS AND ANSWERS
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SALESFORCEADMIN PREP
QUESTIONS AND
ANSWERS
The administrator at ABC company has created an approval process for time off
requests. Which two automated actions are available to be added as part of the
approval process? - Answers -Field Update
Email Alert
Support agents at ABC Company are spending too much time finding resources to
solve cases. The agents need a more efficient way to find documentation and similar
cases from the Case page layout. How should an administrator meet this requirement? -
Answers -Configure Knowledge with articles and data categories
XYZ Company has a new flow that automatically sets the field values when a new
account is created. That the flow is launched by a process, But the flow is not working
properly. What should an administrator do to identify the problem? - Answers -Use the
native debug feature in the flow builder.
ABC Company offers amazing experiences for all of its employees. The Employee
engagement committee wants to post updates while restricting other employees from
posting. What should the administrator create to meet this request? - Answers -Chatter
Broadcast Group
When users log in to Salesforce via the user interface, which two settings does the
system check for authentication? Choose 2 answers - Answers -The user's Two-Factor
Authentication for API Logins permission
The user's Two-Factor Authentication for User Interface Logins permission
, An Administrator at WXY Company wants an easier way to assign an agent capacity
and skill set. Which feature should the administrator enable to meet this requirement? -
Answers -Omni-Channel
ABC Company wants to assist users with a guided expense report process to simplify
submissions, routing, and authorizations. Which two tools should an administrator use
to build this solution? Choose 2 answers - Answers -Flow Builder (creates the guided
flow)
Approval Process (allows for authorizations)
The administrator at BCD Company has a screen flow that helps users create new
leads. When the lead source is "Search Engine", the administrator needs to require the
user to choose a specific search engine from a picklist. If the lead source is not "Search
Engine", this picklist should be hidden. How should the administrator complete this
requirement? - Answers -Assign a decision element to direct the user to a second
screen to hold a specific search engine only when a lead source is "Search Engine"
ABC Company need to be able to show different picklist values for sales and marketing
users.Which two options will meet this requirement? Choose 2 answer - Answers -One
page layout, two record types, one picklist
Two page layouts, one record type, two picklists
BCD Company has two sales teams, Sales team A and Sales team B. Each team has
their own role in the role hierarchy. Both roles are subordinates of the same Manager
role. How Should the administrator share records owned by sales team A with Sales
team B? - Answers -Owner based sharing
The service manager at ABC Company wants to let customers know that they have
received their cases via email and their websites. Medium-priority and high-priority
cases should receive different email notifications than low-priority cases. The
administrator has created three email templates for this purpose. How should an
administrator configure this requirement? - Answers -Create one auto-response rule.
Configure three rule entry criteria and set a filter for case priority. Select the appropriate
email template for each rule entry
The administrator at ABV Company has a Custom picklist field on Lead, Which is
missing on the Contact when leads are converted.Which two items should the
administrator do to make sure these values are populated? Choose 2 answers -
Answers -Create a custom picklist field on Contact
Map the picklist field on the Lead to the Contact
XYZ Company has a custom quick action on Account that creates a new Case. How
should an administrator make the quick action available on the Salesforce mobile app? -
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