(WGU C204) MGMT 5010 Management Communication - OA Pre Test Guide .(WGU C204) MGMT 5010 Management Communication - OA Pre Test Guide .(WGU C204) MGMT 5010 Management Communication - OA Pre Test Guide .
,1. Multiple Choice: Which theory emphasizes the role of
communication in organizational control and consensus?
a) Systems Theory
b) Rhetorical Theory
c) Critical Theory
d) Contingency Theory
Correct Answer: c) Critical Theory
Rationale: Critical Theory focuses on the use of communication
to maintain power structures and control within organizations,
making it relevant to management communication.
2. Fill-in-the-Blank: The __________ model of communication is a
one-way process where a message is sent from sender to receiver
without feedback.
Correct Answer: Linear
Rationale: The Linear model is the basic one-way
communication model, which is foundational to understanding
more complex communication processes.
3. True/False: Emotional intelligence has no significant impact on
managerial communication.
Correct Answer: False
, Rationale: Emotional intelligence greatly affects how managers
communicate with their teams, as it involves understanding and
managing one's own emotions and those of others.
4. Multiple Response: Select all that apply. Effective management
communication should:
a) Be clear and concise
b) Be ambiguous to allow for flexibility
c) Include feedback mechanisms
d) Be tailored to the audience
Correct Answers: a) Be clear and concise, c) Include feedback
mechanisms, d) Be tailored to the audience
Rationale: Clarity, feedback, and audience consideration are all
critical components of effective management communication.
, Rationale: 'Noise' in communication theory refers to any
interference that alters the intended message, which is a key
concept in understanding communication barriers.
6. Fill-in-the-Blank: The process of interpreting messages from
others into meaningful information is known as __________.
Correct Answer: Decoding
Rationale: Decoding is a fundamental aspect of the
communication process, involving the interpretation of the message
received.
7. True/False: Nonverbal communication is less important than
verbal communication in a managerial context.
Correct Answer: False
Rationale: Nonverbal cues often carry significant weight in
conveying messages and can sometimes contradict verbal
communication, making them crucial in management.
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