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(C721- Task1) Change Management C721__Perf_Eval

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(C721- Task1) Change Management

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  • September 11, 2024
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CHANGE MANAGEMENT C721
PERFORMANCE EVALUATION
Student Name: Jessica Smith
Course: Change Management – C721
Date: September 27, 2018


A. Discuss the need for change for the company in the scenario using either the systems

contingency model or the organizational life cycle model.

Using the systems contingency model, analysis of ABC Widget Company was conducted

to determine the need for change at each level of the organization. While ABC has grown

exponentially in overall sales and has expanded into the international market, some concerns

have arisen in regards to maintaining this rate of growth and sustaining the current operations

level were the structure and functions to remain the same. While comparing the elements of the

model to the corresponding areas within the company, it has become clear that some changes will

need to be conducted.

While the history of ABC shows strong leadership and growth, the top-down leadership

style of management will have a significant effect on both the transformation and output stages

of production in the future. Due to the hierarchal nature of this management style where

decisions are being made at the upmost tier, employees tend to feel a level of disconnect with the

vision and strategy of the company, other workers and management, the structure, and ultimately

the cultural environment. Because they have no input on decisions, employees generally lose

their sense of empowerment resulting in creativity, innovation, and problem solving diminishing

to near non-existence. Additionally, no training or development is being offered to ABC’s

workforce, allowing for little to no growth or advancement opportunities. This low morale and

, near-dictatorial approach to leadership can create an atmosphere of resentment, which creates a

barrier to change and growth by shutting down desire for cooperation.

ABC has shown strong growth and rise in market share, but no organization can maintain

their competitive advantage without buy-in from the people that are transforming resources and

other inputs into the ultimate product. A dissatisfied workforce will not continue to work at the

level of efficiency needed to maintain rate of growth nor sustain it. Without competitive edge, the

significant market share will begin to decrease. Changes to leadership structure, employee input,

and organizational culture are therefore recommended.

In addition to the areas listed above, the company has not updated processes or inventory

management software, creating a significant bottleneck in terms of efficiency during the

production/transformation stage. This will have a growing negative impact on performance,

effectiveness, development, growth, and customer satisfaction with the resulting outputs. It is

further recommended that the company take immediate action to evaluate and update both

processes and software.

B. Describe the differences between a learning organization and a traditional organization.

There are many distinctive differences between a learning organization and a traditional

organization ranging from the ways that new ideas and processes are implemented, leadership

roles, and the overall direction of the organization.

In a traditional organization, most, if not all, decisions are made by top-level leadership

with little to no input from employees. Information is gathered at lower levels in the hierarchy

and slowly moves its way up, works its way through top management, then slowly makes its way

back down again (Acrobatiq, 2017). This obviously prohibits efficiency and proactivity due to

slow response times. Because decisions are made at the uppermost levels, employees lack

empowerment to make decisions and are not given opportunities to learn and grow. The lack of

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