Pareto Analysis - Answer-Vital few from the trivial many
Poka-yoke - Answer-Japanese term for foolproof
SIPOC - Answer-Suppliers, Inputs, Process, Outputs, Customers
Kaizen - Answer-Metric - average count of defect parts
Kanban - Answer-a ticket-based JIT system that indicates when to r...
Value Stream Mapping - Answer-Enables all stakeholders of an organization from the
ground up to easily understand the process
Current State Map - Answer-can be checked by asking shop floor personnel how
product flows
DPMO (defects per million opportunities) - Answer-# of Observed Defects/
# of Opportunities for Defect
X 1,000,000
DPMO (defects per million opportunities) - Answer-A metric used to describe the
variability of a process.
, Gage R&R - Answer-also known as measurement system analysis; sources of
variability come from repeatability and reproducibility
ANOVA - Answer-Compares mean values of a contributes variable for multiple
categories/groups
FMEA - Answer-Failure Mode and Effects Analysis: process used to identify potential
failures before they result with the intent to minimize or eliminate them
Gembutsu - Answer-uncomfortable with physical or tangible things like scrap
Joseph Juran - Answer-Connected to the Pareto Principle
Believed that the results should fit for use by the customer
Believed in getting top management involved
CTQ (Critical to Quality) Tree - Answer-translates broad customer requirements into
specific CTQ requirements
COPQ (Cost of Poor Quality) - Answer-Costs associated with providing poor quality
product or services. These are categorized into 4 categories: Internal Failure Costs,
External Failure Costs, Appraisal Costs, Prevention Costs
DMAIC (Define, Measure, Analyze, Improve, Control) - Answer-a six sigma process that
outlines the steps that should be followed to improve an existing business process
DMAIC Cycle - Answer-Define - identify customers and their priorities
Measure - determine how to measure the process and how it is performing
Analyze - determine the most likely causes of defects
Improve - identify means to remove the causes of defects
Control - determine how to maintain the improvements
Bias - Answer-The difference between the output of the measurement system and the
true value. It is often referred to as accuracy.
RPN - Answer-Calculated by multiplying the severity into occurrence into detection.
YX Diagram - Answer-A six sigma tool which is mostly used in the DMAIC measure
phase. Shows the relationship between Y and X factors.
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