RWST016 EXAM 2024 NEWEST VERSION 2024 WITH COMPLETE SOLUTION GRADED A
2 views 0 purchase
Course
RWST016
Institution
RWST016
Our mainstream products include -CORRECT ANSWER
️ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being -CORRECT ANSWER
️Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to up...
RWST016 EXAM 2024 NEWEST VERSION
2024 WITH COMPLETE SOLUTION GRADED
A
Our mainstream products include -CORRECT ANSWER
✔️ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being -CORRECT ANSWER
✔️Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after
a system board has been replaced? (select all that apply) -
CORRECT ANSWER ✔️BIOS update
It is important to understand how to provide good customer
service because -CORRECT ANSWER ✔️A customer is not
someone to argue with.
,Which of the following cable management solutions can be found
in desktop systems? (Select all that apply) -CORRECT ANSWER
✔️Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a
system needs to be shipped to the service depot? -CORRECT
ANSWER ✔️Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the
thermal compound on a laptop? -CORRECT ANSWER ✔️Spread
the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the
component with a problem? -CORRECT ANSWER ✔️When does
the issue occur?
Which of the following is the correct thermal paste to use on
Lenovo systems? -CORRECT ANSWER ✔️Shin-Etsu Microsi
X23-7783D
, What does PCIe stand for? -CORRECT ANSWER ✔️Peripheral
Component Interconnect Express
Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply) -CORRECT ANSWER
✔️Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it
has been shipped? -CORRECT ANSWER ✔️The Customer
In the customer service technique, the first E of DEFUSE stands
for -CORRECT ANSWER ✔️Empathize
While talking to the customer, it is important that your tone of
voice is -CORRECT ANSWER ✔️Concerned
Select the correct description of a Customer Replaceable
Unit(CRU)? -CORRECT ANSWER ✔️Replacement parts that are
determined to be simple enough for a non-trained person to
remove and replace.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller tevstudy234. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $24.99. You're not tied to anything after your purchase.
