BUS 331 Final Exam UPDATED Exam Questions and CORRECT Answers
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Course
BUS 331
Institution
BUS 331
BUS 331 Final Exam UPDATED Exam
Questions and CORRECT Answers
360-degree feedback - CORRECT ANSWER- Individuals compare perceptions of their
own performance with behaviorally specific (and usually anonymous) performance
information from their manager, subordinates, and peers
Coaching - CORRE...
BUS 331 Final Exam UPDATED Exam
Questions and CORRECT Answers
360-degree feedback - CORRECT ANSWER-✔✔ Individuals compare perceptions of their
own performance with behaviorally specific (and usually anonymous) performance
information from their manager, subordinates, and peers
Coaching - CORRECT ANSWER-✔✔ A customized process between two or more people
with the intent of enhancing learning and motivating change
Extrinsic Reward - CORRECT ANSWER-✔✔ comes from the environment
Intrinsic Reward - CORRECT ANSWER-✔✔ comes from within, self-granted
Feedback - CORRECT ANSWER-✔✔ Has the potential to boost confidence
Feedback do's and don't (tips) - CORRECT ANSWER-✔✔ Give more positives than
negatives, tell them you appreciate them for taking time out to talk to you, thank them at the
end
Goal-setting process - CORRECT ANSWER-✔✔ Identifying something that you want to
accomplish and establishing measurable goals and timeframes
Monitoring performance - CORRECT ANSWER-✔✔ Means measuring, tracking, or
otherwise verifying progress and ultimate outcomes
Pay for performance - CORRECT ANSWER-✔✔ Monetary incentives that link at least some
portion of pay directly to results or accomplishments
Perceptual errors - CORRECT ANSWER-✔✔ Halo effect: to form an overall impression
about a person or object and then use that impression to bias ratings about same
Leniency: to consistently evaluate other people or objects in an extremely positive fashion
, Central tendency: to avoid all extreme judgements and rate people and objects as average or
neutral
Recency effect: to over-rely on the most recent information. If it is negative, the person or
object is evaluated negatively.
Contrast effect: to evaluate people or objects by comparing them with characteristics of
recently observed people or objects
Performance goal - CORRECT ANSWER-✔✔ Targets a specific end result, and a learning
goal promotes enhancing your knowledge or skill
Performance management process (4 steps) - CORRECT ANSWER-✔✔ Define, monitor/
evaluate, review, and provide feedback
SMART goal - CORRECT ANSWER-✔✔ Applied goals is an acronym for specific,
measurable, attainable, results oriented, and time bound
Amplifying effect - CORRECT ANSWER-✔✔ Positive practices from one individual result
in additional positive practices by others, which spur positivity in others, which generate
other positive outcomes
Attentional deficit - CORRECT ANSWER-✔✔ The inability to focus vividly on an object
Attentional hyperactivity - CORRECT ANSWER-✔✔ Happens when our minds are racing or
wandering, resulting in compulsive daydreaming or fantasizing
Buffering effect - CORRECT ANSWER-✔✔ Positive practices and resources reduce the
impact of negative events and stressors
Compassion - CORRECT ANSWER-✔✔ A shared value that drives people to help others
who are suffering
Conscious
capitalism - CORRECT ANSWER-✔✔ Businesses that serve the interests of all major
stakedolers
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