1. Staffing is comprised of all the following activities EXCEPT:
A. identifying work requirements within an organization.
B. involving employees in business strategy.
C. recruiting, selecting, and promoting qualified candidates.
D. determining the numbers of people and the skills necessary to do the work. - correct answer ✔✔B.
involving employees in business strategy.
2. _____ involves giving workers the opportunity to make decisions about the design of their jobs and
workplaces, and what they need to make products or to deliver services most effectively.
A. ISO
B. reengineering
C. Six Sigma
D. QWL - correct answer ✔✔D. QWL
3. All of the following are prerequisites for selective hiring EXCEPT:
A. interviewers screen for attributes that are easy to change through training.
B. the organization needs to be clear about the most critical skills and attributes in the applicant pool.
C. the skills and abilities sought should be consistent with particular job requirements and the
organization's approach to the market.
D. having a large applicant pool from which to select. - correct answer ✔✔A. interviewers screen for
attributes that are easy to change through training.
4. High performers who are difficult to replace represent _____ turnovers.
A. functional
B. voluntary
C. involuntary
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