Solutions.
Which of the following is true for a globally focused organization? correct answers They attempt
to market a relatively standardized product across geographic markets.
Traditionally, manufacturers waited until they received reports from quality control personnel to
check the rate of defective products and then decide whether those rates were too high in order to
take action for future operations. This system is a part of ________ control. correct answers
Feedback
In a newspaper, the part of a job advertisement stating that the individual chosen will be required
to supervise the restaurant's wait staff and ensure the satisfaction of customers is an example of a
job ________. correct answers Application
Retail managers can use ________ to determine which inventory items require the most
attention. correct answers ABC Analysis
Which of the following is true for organizations that are transnational in nature? correct answers
Its goal is to achieve global efficiency while maintaining local market responsiveness.
As a reason for resistance to change, the term inertia means ________. correct answers Being
comfortable with the present way of doing things
The current sales price of a product is $25 per unit and the variable cost is $17 per unit. Fixed
costs for manufacturing the product are $40,000. The break-even point is __________ units.
correct answers 5,000
According to Hofstede, ________ is the extent to which people accept power and authority
differences among people. correct answers Power distance
A sales manager announces that all weekly sales reports must be submitted via e-mail, rather
than hardcopy. However, some of the veteran staff members are still putting their reports in the
manager's office mailbox. Which of the following would be the least effective way of winning
over those who are resistant to this change? correct answers Stressing that younger staff
members have no problem e-mailing their reports
A(n) ________ is a small group of 4-5 people involved in intense discussions of the positive and
negative features of a company's products or services and how to improve the product or service.
correct answers Focus group
What determines whether a control is considered operational, tactical, or strategic? correct
answers Its breadth of scope