WGU C720 OA NEWEST EXAM 2024 WITH 350 UPDATED QUESTIONS AND VERIFIED ANSWERS (ALREADY GRADED A+)
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Course
WGU C720 OA
Institution
WGU C720 OA
WGU C720 OA NEWEST EXAM 2024 WITH 350
UPDATED QUESTIONS AND VERIFIED ANSWERS
(ALREADY GRADED A+)
The primary reason for the success of Office Solutions, an office
supply company, is the firm's ability to deliver office supplies to
clients within 24 hours of orders being placed. Which stat...
The primary reason for the success of Office Solutions, an office
supply company, is the firm's ability to deliver office supplies to
clients within 24 hours of orders being placed. Which statement
best explains the competitive advantage of Office Solutions? -
ANSWER-Customers value Office Solutions' quick response to
their needs
What is the likely result of aligning a firm's operational plans with
its strategy development plans? - ANSWER-Developing
organizational synergy
Paxton Industries has completed the product development
process for a new digital camera. Managers at the firm are now
developing systems to produce the camera. Which of the
following is important for Paxton managers to consider during the
system development process? - ANSWER-Systems development
tasks should be interdisciplinary to achieve the best results.
,2|Page
A firm's order fulfillment process is successful when a ________.
- ANSWER-Customer is satisfied with the product
Managers at Babson Industries are conducting a SWOT analysis.
Which of the following questions will most likely uncover potential
threats? - ANSWER-Is technology altering how consumers use
Babson products?
Which statement about productivity is most likely true? -
ANSWER-Productivity measurements are more precise than
efficiency measurements.
Which statement best explains how productivity affects a nation's
standard of living? - ANSWER-Productivity involves less labor
and resource usage, which reduces product unit costs.
Which statement about product cost and quality is most likely
true? - ANSWER-Improvements in product and process
technology help firms achieve the best balance of high quality and
low cost products
,3|Page
Product characteristics and attributes are the basis for measuring
quality if a company has an ________oriented definition of
quality. - ANSWER-Internally
True or False. Understanding how customers use products and
services helps companies to develop new technologies that
improve and achieve external quality. - ANSWER-True
True or False. An auto mechanic who correctly repairs a
customer's transmission illustrates the service quality dimension
of reliability. - ANSWER-True
After comparing different sedans, Tanya purchases a Toyota
Camry instead of a Honda Accord because she prefers the
appearance of the Camry. Tanya makes her decision based on
the ___________ dimension of quality. - ANSWER-Aesthetics
________ are incurred when a company evaluates customer
satisfaction. - ANSWER-Appraisal costs
, 4|Page
True or False. According to Dr. W. Edwards Deming, in a
manufacturing environment, quality improves when management
establishes very specific work quotas. - ANSWER-False
According to Joseph Juran, _________ are primarily responsible
for ensuring that a company manufactures quality products. -
ANSWER-Managers
True or False. According to Philip Crosby, most firms
underestimate their failure costs and would benefit from
evaluating all costs of quality. - ANSWER-True
True or False. According to Genichi Taguchi, high levels of quality
are achieved when a company closely inspects products after
they are manufactured and before they are sold to customers. -
ANSWER-False
True or false. If quality is defined from an external perspective,
then a company focuses on identifying and meeting customers'
needs. - ANSWER-True
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