CHRP – KE UPDATED Exam Questions and CORRECT Answers
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Course
CHRP
Institution
CHRP
CHRP – KE UPDATED Exam Questions
and CORRECT Answers
9-box grid - CORRECT ANSWER- A comparative diagram that includes appraisal and
assessment data to allow managers to easily see an employee's actual and potential
performance (page 158)
alternative dispute resolution (ADR) - CORRECT ANSW...
CHRP – KE UPDATED Exam Questions
and CORRECT Answers
9-box grid - CORRECT ANSWER- ✔✔A comparative diagram that includes appraisal and
assessment data to allow managers to easily see an employee's actual and potential
performance (page 158)
alternative dispute resolution (ADR) - CORRECT ANSWER- ✔✔A term applied to different
types of employee complaint or dispute resolution procedures (page 470)
applicant tracking system (ATS) - CORRECT ANSWER- ✔✔A software application
recruiters use to post job openings, screen résumés, contact potential candidates for
interviews via email, and track the time and costs related to hiring people (page 170)
apprenticeship training - CORRECT ANSWER- ✔✔A system of training in which a worker
entering the skilled trades is given thorough instruction and experience, both on and off the
job, in the practical and theoretical aspects of the work (page 249)
arbitration award - CORRECT ANSWER- ✔✔Final and binding award issued by an
arbitrator in a labourâ€"management dispute (page 503)
assessment centre - CORRECT ANSWER- ✔✔A process by which individuals are evaluated
as they participate in a series of situations that resemble what they might need to handle the
job (page 215)
attrition - CORRECT ANSWER- ✔✔A natural departure of employees from organizations
through quits, retirements, and deaths (page 67)
augmented skills - CORRECT ANSWER- ✔✔Skills helpful in facilitating the efforts of
expatriate managers (page 526)
authorization card - CORRECT ANSWER- ✔✔A statement signed by an employee
authorizing a union to act as his or her representative for the purposes of collective bargaining
(page 486)
,balanced scorecard (BSC) - CORRECT ANSWER- ✔✔A measurement framework that helps
managers translate strategic goals into operational objectives (page 69)
balance-sheet approach - CORRECT ANSWER- ✔✔A compensation system designed to
match the purchasing power in a person's home country (page 537)
bargaining power - CORRECT ANSWER- ✔✔The power of labour and management to
achieve their goals through economic, social, or political influence (page 497)
bargaining unit - CORRECT ANSWER- ✔✔Group of two or more employees who share
common employment interests and conditions and may reasonably be grouped together for
purposes of collective bargaining (page 488)
bargaining zone - CORRECT ANSWER- ✔✔Area within which the union and the employer
are willing to concede when bargaining (page 496)
behaviour modelling - CORRECT ANSWER- ✔✔An approach that demonstrates desired
behaviour and gives trainees the chance to practise and role-play those behaviours and
receive feedback (page 258)
behaviour modification - CORRECT ANSWER- ✔✔A technique that operates on the
principle that behaviour that is rewarded, or positively reinforced, will be exhibited more
frequently in the future, whereas behaviour that is penalized or unrewarded will decrease in
frequency (page 248)
behaviour observation scale (BOS) - CORRECT ANSWER- ✔✔A behavioural approach to
performance appraisal that measures the frequency of observed behaviour (page 305)
behavioural description interview (BDI) - CORRECT ANSWER- ✔✔An interview in which
an applicant is asked questions about what he or she did in a given situation (page 205)
behaviourally anchored rating scale (BARS) - CORRECT ANSWER- ✔✔A behavioural
approach to performance appraisal that consists of a series of vertical scales, one for each
important dimension of job performance (page 304)
, benchmarking - CORRECT ANSWER- ✔✔The process of comparing the organization's
processes and practices to those of other companies (page 68)
benchmarking - CORRECT ANSWER- ✔✔The process of measuring one's own services and
practice against the recognized leaders to identify areas for improvement (page 263)
blended learning - CORRECT ANSWER- ✔✔The use of multiple training methods to
achieve optimal learning on the part of trainees (page 252)
bona fide occupational qualification (BFOQ) - CORRECT ANSWER- ✔✔A justifiable
reason for discrimination based on business reasons of safety or effectiveness (page 90)
bonus - CORRECT ANSWER- ✔✔An incentive payment that is supplemental to the base
wage (page 365)
branding - CORRECT ANSWER- ✔✔A company's efforts to help existing and prospective
workers understand why it is a desirable place to work (page 156)
burnout - CORRECT ANSWER- ✔✔The most severe stage of distress, manifesting itself in
depression, frustration, and loss of productivity (page 440)
business agent - CORRECT ANSWER- ✔✔Normally a paid labour official responsible for
negotiating and administering the collective agreement and working to resolve union
members' problems (page 492)
calibration - CORRECT ANSWER- ✔✔A process whereby managers meet to discuss the
performance of individual employees to ensure that their employee appraisals are in line with
one another (page 289)
career counselling - CORRECT ANSWER- ✔✔The process of discussing with employees
their current job activities and performance, personal and career interests and goals, personal
skills, and suitable career development objectives (page 178)
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