CUREENTLY TESTING UHC CERTIFICATION EXAM QUESTIONS
WITH ACTUAL CORRECT DETAILED ANSWERS
What type of event is an agent conducting when they present plan information that includes benefits and
cost sharing in an audience presenter format? - ANSWER-Formal marketing/sales event
According to UnitedHealthcare policy, when must a marketing/sales event be reported to
UnitedHealthcare? - ANSWER-Prior to advertising and not less than 7 calendar days prior to the event
Louise wants to hold an event that helps consumers understand Medicare programs and perhaps improve
their health/wellness knowledge, but she is not interested in completing enrollment applications at the
event. She would like to staff a table at the public library and have consumers approach her. What type
of event does Louise need to conduct? - ANSWER-Educational event, Informal
When selecting a venue for your educational or marketing/sales event, what feature is not one you need
to consider? - ANSWER-Conveniently located snack and beverage vending machines
Jeff has an informal marketing/sales event scheduled this afternoon, but a consumer has requested an in-
home appointment during that time. He would life to cancel or reschedule the event because he is certain
to get an enrollment application at the appointment. Which of the statements below is correct about Jeff's
event? - ANSWER-Jeff is prohibited from canceling the event because it is within 1 business day and is not
due to inclement weather. Jeff must hold his event or he could work with his manager to get a replacement
to conduct the event.
Which of the following statements is not a best practice for event scheduling, changing or canceling? -
ANSWER-Submit a NEW Event Request Form after you have advertised your event to make sure you enter
the right information.
Which of the following materials may be displayed, distributed, or provided to consumers attending an
educational event? - ANSWER-Agent business cards and lead cards
,Which of the following food and beverage options may be provided at an educational event if the
nominal retail value of the items when combined with other giveaways does not exeed $15 per person?
(Select 2) - ANSWER-Boxed lunch with assorted non-alcoholic beverages
Coffee, juice, fresh fruit, and pastries
If you conduct an educational event and invite a provider or vendor to be a part of the event, the
provider/vendor must not do which of the following? - ANSWER-Provide free health screenings such as
blood pressure checks or hearing tests as a marketing activity
For accommodation of persons with special needs, call 555-555-1234, TTY 711 is an example of the
disclaimer that must appear in advertising for what type of event? - ANSWER-Formal and informal
marketing/sales
Ruth is conducting a marketing/sales event. She indicates that attendees are welcome to take a
promotional item if they wish, even if they do not enroll. The value of all giveaways does not exceed $15
per Person. Did Ruth violate any marketing/sales event guidelines? - ANSWER-No, she can provide
giveaways, provided the combined value does not exceed $15 per person and is not contingent upon
enrolling.
When conducting a formal marketing/sales event, there are elements that you must cover in order for your
presentation to be compliant. Listed below are several required elements related to Star Ratings. Which
one is not required? - ANSWER-Providing a list of plans that have the same Star Rating.
Craig is conducting an informal marketing/sales event in a retail pharmacy. Which of the following rules
does not apply? - ANSWER-Craig must not schedule personal/individual marketing appointments and
obtain Scope of Appointments.
Which of the guidelines listed below is not allowed when accepting an enrollment application at a
marketing/sales event? - ANSWER-Offer to hold an enrollment application and submit it later.
Which of the following is a purpose of conducting event observation and oversight? - ANSWER-To ensure
consumers receive accurate and compliant information from agents.
Which of the following statements made by an agent at a formal marketing/sales event is non-compliant?
- ANSWER-using an in-network provider is required when enrolled in an HMO plan, except in an
emergency. Using an out-of-network provider may cost you more.
, Which of the following statements is true about conducting a formal marketing/sales event in a conference
room inside a UnitedHealthcare MedicareStore? - ANSWER-All rules relating to formal marketing/sales
events apply including event reporting and providing a complete plan presentation.
When must an agent inform the consumer of the availability of no-cost interpreter services? - ANSWER-
Whenever the agent is presenting a Medicare Advantage or Prescription Drug Plan.
What type of event must agent conduct when she wants to be able to collect consumer information
schedule future appointments and accept enrollment applications - ANSWER-marketing/sales event
Louise wants to hold an event that helps consumers understand Medicare programs and perhaps an prove
their health/Wellness knowledge but she is not interested in completing enrollment applications at the
event she would like to staff a table at the Public Library and how consumers approach her what type of
event is Louise need to conduct - ANSWER-educational event informal
when conducting an event agents had selected a site that is compliant with the Americans with Disabilities
Act ADA which of the following is not an ADA requirement - ANSWER-the event venue manager/contact
person
Which of the following statements regarding united healthcare's event cancellation reporting rules is true -
ANSWER-event cancellation must be reported in united healthcare's event reporting application at least
one business day prior to the event except in the case of inclement weather
Which statement is an example of one that must appear on advertisements for educational events? -
ANSWER-For accommodation of persons with special needs call 555-555-1234 tty 711
which of the following individuals is permitted to present a short introductory presentation of educational
content at the beginning of an informal marketing/sales event - ANSWER-a license agent a non license
plan representative a provider
Which of the following marketing materials must not be displayed, distributed, or provided to consumers
attending a marketing/sales event? - ANSWER-Non-health related product brochures
Agent Rita Garcia must not do which of the following while conducting a marketing/sales event ______ . -
ANSWER-State the plan she's presenting is the best plan on the market
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