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TEST BANK for Communication in Nursing,10th Edition (Julia Balzer Riley 2024/25)latest edition|ultimate guide graded A+
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TEST BANK for Communication in Nursing,10th Edition (Julia Balzer Riley 2024/25)latest edition|ultimate guide graded A+TEST BANK for Communication in Nursing,10th Edition (Julia Balzer Riley 2024/25)latest edition|ultimate guide graded A+TEST BANK for Communication in Nursing,10th Edition (Julia ...

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  • September 13, 2024
  • 122
  • 2024/2025
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TEST BANK
!




CommunicationinNursing10thEdition
! ! ! !




JuliaBalzerRiley
! !

, TableofContents ! !




Chapter1: Responsible, Assertive, Caring Communication in
! ! ! ! ! !




NursingChapter 2: The Client-Nurse Relationship: A Helping Relationship
! ! ! ! ! ! ! ! !




Chapter 3: Solving Problems Together
! ! ! ! !




Chapter4: Understanding Each Other: Communicationand CultureChapter 5:
! ! ! ! ! ! ! ! !




Demonstrating Warmth
! !




Chapter 6: Showing Respect
! ! !




Chapter 7: Being Genuine
! ! ! !




Chapter 8: Being Empathetic
! ! ! !




Chapter9: UsingSelf-
! ! ! !




DisclosureChapter 10: Being ! ! !




specific Chapter 11: Asking
! ! ! !




Questions Chapter12:
! ! !




ExpressingOpinionsChapter 13:
! ! ! !




Using Humor
! !




Chapter14:Embracing the Spiritual Journey of Health Caring, Meaning MakingChapter
! ! ! ! ! ! ! ! ! ! !




15: Requesting Support
! ! !




Chapter 16: Overcoming Evaluation
! ! !




AnxietyChapter 17: Working with
! ! ! ! !




Feedback Chapter 18: UsingRelaxation
! ! ! ! !




technique
!




Chapter19: Incorporating Imagery in Professional Practice and Self-
! ! ! ! ! ! ! !




CareChapter 20 Incorporating Positive Self-Talk
! ! ! ! !




Chapter21: Learning to Work Together in Groups
! ! ! ! ! ! !




Chapter22: TheChangingWorld of Electronic
! ! ! ! ! !




CommunicationChapter23:LearningConfrontationskills
! ! ! ! ! !




Chapter 24: Refusing Unreasonable Requests
! ! ! !




Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and
! ! ! ! ! ! ! ! !




Colleagues Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and
! ! ! ! ! ! ! ! ! ! !




ColleaguesChapter 27: Communicating Assertively and Responsibly with Unpopular Clients
! ! ! ! ! ! ! ! ! !




Chapter 29: Communicating at the End-of-
! ! ! ! !




LifeChapter 30: Continuing the Commitment
! ! ! ! !

,BalzerRiley: Communication in Nursing, 10th Edition
! ! ! ! !
!




Chapter1: Responsible,Assertive, Caring Communication in Nursing
! ! ! ! ! ! !




Test Bank !




Multiple Choice
! !




1. Which statement describes the affective aspect of learning ! ! ! ! ! ! !



! effectivecommunication strategies? ! !




a. ―The nurse should use clear, direct statements using objective words.‖
! ! ! ! ! ! ! ! !



b. ―The nurse uses body language that is congruent with the verbal message.‖
! ! ! ! ! ! ! ! ! ! !



c. ―Thenurse believes that positive communication strategies build confidence.‖
! ! ! ! ! ! ! !



d. ―Thenurse practices assertive and responsible communication strategies.‖
! ! ! ! ! ! !




ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
! ! ! ! ! ! ! ! !



affective aspects (feelings, values, and attitudes), and psychomotor aspects
! ! ! ! ! ! ! ! !



!(physical capability).Learning basic communication skills involves the cognitive domain;
! ! ! ! ! ! ! !



building confidence through a belief in the value and impact of positive communication is
! ! ! ! ! ! ! ! ! ! ! ! ! !



the affective domain; and putting skills into action is the psychomotor domain.DIF:
! ! ! ! ! ! ! ! ! ! ! !



Comprehension REF: p. 13 TOP: Integrated Process: Communication and
! ! ! ! ! ! ! ! !



Documentation MSC: Psychosocial Integrity
! ! ! !




2. The nurse manager asks the staff nurse to work an extra shift. Which response bythe
! ! ! ! ! ! ! ! ! ! ! ! ! ! !



staff nurse is assertive and based on rational beliefs?
! ! ! ! ! ! ! ! !




a. ―Idon’t want you upset, so I will work extra.‖
! ! ! ! ! ! ! ! !



b. ―Why do I always have to cover extra shifts?‖ ! ! ! ! ! ! ! !



c. ―I am not able to work an extra shift.‖
! ! ! ! ! ! ! !



d. ―If you can’t find anyone else, I will do it.‖
! ! ! ! ! ! ! ! !




ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
! ! ! ! ! ! ! ! ! ! ! ! !



irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness or
! ! ! ! ! ! ! ! ! ! ! ! ! !



focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated Process:
! ! ! ! ! ! ! ! ! ! ! !



Communication and Documentation MSC: Safe and Effective Care Environment:
! ! ! ! ! ! ! ! !



Management of Care
! ! !

, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour shifts.
! ! ! ! ! ! ! ! ! ! ! ! ! !



Which statement, if made by the staff nurse, is nonassertive and may result in afrustrated
! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !



response from the nurse manager?
! ! ! ! !




a. ―Iwant to decide the shifts for all of the other staff nurses.‖
! ! ! ! ! ! ! ! ! ! ! !



b. ―Do whatever you want. It doesn’t really matter to me.‖
! ! ! ! ! ! ! ! !



c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
! ! ! ! ! ! ! ! ! !



d. ―You will never be able to give me what I really want to work.‖
! ! ! ! ! ! ! ! ! ! ! ! !




ANS:B
A statement that allows others to make decisions for a person is an example of anonassertive
! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !



style of communication; the response of others to a nonassertive statement may include
! ! ! ! ! ! ! ! ! ! ! ! !



disrespect, guilt, anger, or frustration. Statements that make choices for others or that are
! ! ! ! ! ! ! ! ! ! ! ! ! !



accusations are examples of aggressive styles of communication; the response of others to an
! ! ! ! ! ! ! ! ! ! ! ! ! !



aggressive statement may include hurt, defensiveness, or humiliation. A statement that
! ! ! ! ! ! ! ! ! ! !



allows making one’s own decisions is an example of assertive style of communication; the
! ! ! ! ! ! ! ! ! ! ! ! ! !



response of others to an assertive statement may include mutual respect.DIF: Analysis REF:
! ! ! ! ! ! ! ! ! ! ! ! !



p. 7 TOP: Integrated Process: Communicationand Documentation MSC: Safe and Effective
! ! ! ! ! ! ! ! ! ! ! !



Care Environment: Management of Care
! ! ! ! !




4. The nurse is providing care to a patient who was admitted with heart failure. The
! ! ! ! ! ! ! ! ! ! ! ! ! !



patient has not been following the prescribed diet or taking the prescribed medications.
! ! ! ! ! ! ! ! ! ! ! ! !



Which type of communication approach is most important for the nurse to use with this
! ! ! ! ! ! ! ! ! ! ! ! ! ! !



patient to facilitate a change in self-care behavior?
! ! ! ! ! ! ! !




a. Authoritative, honest, and outright communication ! ! ! !



b. Assertive, responsible, and caring communication ! ! ! !



c. Aggressive, sympathetic, and realistic communication ! ! ! !



d. Positive, expert, and focused communication ! ! ! !




ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a change ! ! ! ! ! ! ! ! ! ! !



in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated Process:
! ! ! ! ! ! ! ! !



Communication and Documentation MSC: Psychosocial Integrity
! ! ! ! ! !




5. Which are examples of a nurse who is communicating responsibly? (Select
! ! ! ! ! ! ! ! ! !



! allthat apply)
! !




a. The nurse uses profanity to respond to a client who is intoxicated and
! ! ! ! ! ! ! ! ! ! ! !



verballyabusive. ! !



b. The nurse helps a client talk to family members about
! ! ! ! ! ! ! ! !



discontinuingchemotherapy.
! !

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