State Farm Interview Questions & 100% Correct Answers
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Course
State Farm Auto
Institution
State Farm Auto
Tell me about yourself
~~> My name is Brandon Manuel. I'm a recent graduate from
Valdosta State University and a current graduate student at Clayton
State University majoring in Business Administration with a concentration
in Digital Marketing. I am a dependable professional who is exci...
✓ ~~> While working for JCPenny I received a phone call from a
customer who was angry because the Diamond Pearl earrings she
wanted to buy were out of stock. I was the rep handing the hotline for
customer inquiries. I understood the customer's frustration, and I
apologized for the inconvenience. I looked up the inventory in the
company database. I explained to the customer that her desired
earrings would be out-of-stock for another two weeks. So I offered two
potential solutions. My first solution was that we could send a similar pair
of earrings the next day. The second solution was that we could
schedule a delivery within two weeks with his desired Diamond pearl
earrings and also jewelry cleaner and a extra back pieces to the
earrings for free for the inconvenience. The customer appreciated that
he had a choice in what to do, and she decided to wait the extra two
weeks for her preferred earrings. The earrings and extra items were
delivered within the two-week time frame, and she gave us a five-star
review for service on her post-purchase customer satisfaction form.
Tell me about a time you were faced with conflicting priorities and how you
handled it
Master01 | September, 2024/2025 | Latest update
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