NUR 1025 HEALTH ILLNESS CONCEPTS FINAL EXAM|
ACCURATE & CORRECT GRADED A+
Question 1 of 20
What is the result of a flight nurse utilizing therapeutic communication?
o The nurse’s work is more efficient.
Nurse efficiency is not a recognized outcome of effective communication.
o The Joint Commission measures the results.
Although communication breakdown was identified as one of the top three causes of sentinel health
care events, communication as an independent category is not measured directly by The Joint
Commission.
o There are longer patient stays.
Competent communication resulting in improved patient care would likely result in shorter patient
stays.
Correct
o Patient outcomes are improved.
Proper care of patients relies on nurses becoming proficient in therapeutic communication.
Question 2 of 20
Susan, a nursing student, has prepared a scenario for Professor Brown to teach the six key elements of
communication. Match the element of the communication process with the example of the element.
Professor Brown tells Susan the assignment is due today.
Feedback
Professor Brown
Receiver
Susan uses email to ask Professor Brown about the assignment.
Channel
Susan reviews her planner and sees the assignment, but not the due date.
Referent
“Hi, Professor Brown. When is our assignment due?”
, Message
Susan
Sender
Question 3 of 20
Match the type of communication with the appropriate scenario.
The nurse is obtaining a personal health history from her patient.
Interpersonal
The nurse feels confident by using positive self-talk.
Intrapersonal
The nurse is addressing a quality task force.
Small group
A nurse is asked to serve as a professional expert on health care issues.
Public
Question 4 of 20
A nurse has learned about SBAR communication, and is observing how this model fits what she hears
in a meeting on infection prevention. Match the SBAR step to the examples she jots down.
Nosocomial infections up 15% in Cardiac Recovery ward
Situation
Never used to have MRSA originate at Cardiac Recovery ward
Background
Need to find source of MRSA and weak link to contamination
Assessment
Review all equipment introduced since change. Match infection to source
Recommendation
Question 5 of 20
A nurse is sharing potential communication problems with a group of new nurse trainees. Of the
scenarios listed, which complies with Regulations of the Health Insurance Portability and
Accountability Act (HIPAA)?
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