BUL 3130 Exam Questions and Answers
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Emotional intelligence reflects the ability to: (Choose every correct answer.)
- monitor your and others' feelings and to use this information to guide
your thinking and actions,use emotions and emotional knowledge to
enhance thought,...
Emotional intelligence reflects the ability to: (Choose every correct answer.)
- ✔✔monitor your and others' feelings and to use this information to guide
your thinking and actions,use emotions and emotional knowledge to
enhance thought,carry out accurate reasoning about emotions
The extent to which people believe that they control their fate through their
own efforts is called _____. - ✔✔locus of control
How should you deal with an employee who has an internal locus of
control? - ✔✔Use a merit pay system
After William's boss asked him to compile sales figures for the past three
years, William pulled together the information and turned it over to his boss.
After several days of not getting any feedback from his boss, William
worried that he hadn't done a good job in presenting the information.
William is demonstrating _____. - ✔✔low self-esteem
,They don't call Ed \Steady Eddy\" for no reason. He is unfailingly calm -
✔✔even under pressure or stress. It would appear that Ed has a high level
of _______. " emotional stability
The ability to monitor your own feelings and those of others and to use this
information to guide your thinking and actions is referred to as _____. -
✔✔emotional intelligence
Trevor likes to work on assignments in his own way. He feels that it is up to
him to handle problems and take responsibility for the outcome, whether
things go right or wrong. Which aspect of a core self-evaluation does
Trevor demonstrate? - ✔✔Locus of control
What are the two main ideas managers must remember from research on
locus of control? (Choose every correct answer.) - ✔✔Internals and
externals respond to different types of rewards.,Internals and externals
prefer different levels of structure and compliance.
Self- is the extent to which people like or dislike themselves. - ✔✔esteem
The extent to which a person is relatively secure and unworried and how
likely she or he is to experience negative emotions under pressure is
known as _______. - ✔✔emotional stability
,Match the component of emotional intelligence with its description. -
✔✔The ability to read your own emotions and gauge your moods
accurately ,The ability to control your emotions and act with honesty and
integrity ,The ability to show others that you care and your understanding of
how your emotions and actions affect others,The ability to communicate
clearly, disarm conflicts and build strong personal bonds
Jordan realized that his bad mood was causing other people in his work
group to feel negatively about the project. Which aspect of emotional
intelligence is Jordan displaying? - ✔✔Self-awareness
Organizational behavior is a field of study that explains and ______
behavior. - ✔✔predicts
Jessica believes she should be concerned for the welfare of others. This
belief is an example of a ______. - ✔✔value
Self- is the extent to which people like or dislike themselves. - ✔✔esteem
Travis asked his mother if he should look for a new job because he wasn't
happy in his current one. She told him it probably wouldn't matter because
he was never happy with any job. His mother was commenting on Travis's
______. - ✔✔attitude
, According to Daniel Goleman, which traits make up emotional intelligence?
(Choose every correct answer.) - ✔✔Social awareness,Self-
management,Relationship management,Self-awareness
Self-_____ is the ability to read your own emotions and accurately assess
your moods so that you know how you are affecting others. -
✔✔awareness
What interdisciplinary field is dedicated to understanding and management
of people at work? - ✔✔Organizational behavior
Abstract ideals that guide a person's thinking and behavior in all situations
are called ______. - ✔✔values
A learned predisposition toward a given object is a(n) . - ✔✔attitude
People's values and attitudes affect their workplace _____, which includes
their actions and judgments. - ✔✔behavior
According to psychologist Daniel Goleman, what is the most essential trait
of emotional intelligence? - ✔✔Self-awareness
Karen was surprised when her friend said that the man at the first table in
the restaurant must be a great basketball player just because he was tall
and African American. Karen's friend was making a _____. - ✔✔stereotype
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