SCM 300 Module 9 Study Guide Davila
Business Process - correct answer ✔✔a documented series of activities that when completed properly
will effectively and efficiently turn inputs (materials, equipment and labor) into valuable
products/services
Relationship between business process & supply chain, importance of business process - correct answer
✔✔Supply chains are essentially interconnected and independent business processes.
If you have a good business process, your company will be more efficient
Three requirements of a good process - correct answer ✔✔GOOD INTENTIONS: Goal Oriented,
Stakeholders considered, Effective and Efficient, Outputs are desired
REPRODUCIBLE RESULTS: Documented and Easily Understood. Adaptability.
MEASURABLE AND MANAGEABLE: Entire system considered. Accountability, good metrics, easy to
identify problems.
Common reasons for bad processes - correct answer ✔✔NEVER WAS GOOD
-ambiguity: goals clearly not understood
-misalignment: goals and actions not aligned
-miscommunication: employees don't understand goals
USED TO BE GOOD
-market evolution: Customer's needs have changed
-miscommunication: New employees do not understand goals
LIMITATIONS
- Development of poor or limited processes: May result in limited capacity, inefficiency, confusion...
-lack of appropriate tools & technology
cow path theory - story and lessons - correct answer ✔✔cow is the employee
cow needs to drink the water because that's what the customer wants and he runs into obstacles, but
gets to the water.
Business Process - correct answer ✔✔a documented series of activities that when completed properly
will effectively and efficiently turn inputs (materials, equipment and labor) into valuable
products/services
Relationship between business process & supply chain, importance of business process - correct answer
✔✔Supply chains are essentially interconnected and independent business processes.
If you have a good business process, your company will be more efficient
Three requirements of a good process - correct answer ✔✔GOOD INTENTIONS: Goal Oriented,
Stakeholders considered, Effective and Efficient, Outputs are desired
REPRODUCIBLE RESULTS: Documented and Easily Understood. Adaptability.
MEASURABLE AND MANAGEABLE: Entire system considered. Accountability, good metrics, easy to
identify problems.
Common reasons for bad processes - correct answer ✔✔NEVER WAS GOOD
-ambiguity: goals clearly not understood
-misalignment: goals and actions not aligned
-miscommunication: employees don't understand goals
USED TO BE GOOD
-market evolution: Customer's needs have changed
-miscommunication: New employees do not understand goals
LIMITATIONS
- Development of poor or limited processes: May result in limited capacity, inefficiency, confusion...
-lack of appropriate tools & technology
cow path theory - story and lessons - correct answer ✔✔cow is the employee
cow needs to drink the water because that's what the customer wants and he runs into obstacles, but
gets to the water.
