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SCM 300 DAVILA ASU FINAL questions well answered already passed
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SCM 300 DAVILA ASU FINAL questions well answered already passed
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SCM 300 DAVILA ASU FINALWhat is a process? - correct answer ✔✔mini supply chain within an organization.
tiny cells in the bones
Any activity or group of activities that takes an input, adds value to it, and provides an output to an
internal or external customer.
recipe for pizza example - correct answer ✔✔Recipe = business process
manage from afar
guiding someone to success
Process Maps (Flowcharts) - correct answer ✔✔A diagram made up of a series of symbols that maps a
process. Each symbol represents a different step or activity in the process. The chart aids in building a
quality process and identifying points of concern in terms of managing and delivering quality.
Critical Paths - correct answer ✔✔longest path out of all options
Crashing - correct answer ✔✔when you lower the length of your critical path
Process Maps symbols - correct answer ✔✔Rectangle: task or operation (what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one direction or the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people making pizza, and then have to
wait until its done to be boxed up.)
Box Arrow: transportation
Circle: inspection
Box D: delay
Connector: move parts to different pages.
,Series vs. Parallel - correct answer ✔✔Use Series for pizza example, there's only one way to go. Parallel
there's lots of ways to go
Why do we measure? - correct answer ✔✔can motivate good behavior
help us manage from afar
help us manage large numbers of resources, outcomes
makes decisions
help identify/establish standards - design and performance
Whats a good metric? - correct answer ✔✔metrics that motivate companies to work toward outcomes
that favor both sides of a supply chain relationship is vital.
measurable
easily understood
attainable
types of metrics - correct answer ✔✔descriptive - what happened?
predictive - what could happen?
prescriptive - what should we do?
discovery - things we don't know, weren't looking for. questions and answers we didn't know existed.
bad metric - correct answer ✔✔GPA - plague on education
can cause poor outcomes
lower morale
processes not being manageable
high costs and low efficiency when employees push for perfection
Process Velocity - correct answer ✔✔A measure of how long a unit sits in a process versus the amount
of work time that is expended on the unit. optimal time is when it doesn't sit in inventory. 1.0 process
velocity
, Capacity Utilization - correct answer ✔✔A ratio of the amount of product produced by a manufacturing
process versus the maximum capacity of that facility.
what they're producing/what they can produce
Cash to Cash Cycle - correct answer ✔✔A measure of the number days between the time a company
pays their supplier for inventory and the time that same company is paid for the same inventory by their
customer.
Quality - correct answer ✔✔The ability of a product or service to meet a consumer's expectations.
products vs services
Dimensions of Quality (cars, phones, clothing, tv) - correct answer ✔✔performance
reliability
durability
features
aesthetics
reputation/brand
serviceability
service response
Dimensions of quality: service - correct answer ✔✔time
timely
complete
accurate
responsive
courtesy
consistent
accessible
convenient
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