TESTBANK
j
CommunicationinNursing10thEdition
j j j j
JuliaBalzer Riley
j j
, Table of Contents
j j
Chapterj1:jResponsible,jAssertive,jCaringjCommunicationjinjNursingjChapt
erj2:jThejClient-
NursejRelationship:jAjHelpingjRelationshipjChapterj3:jSolvingjProblemsjT
ogether
Chapterj4:jUnderstandingjEachjOther:jCommunicationjandjCulturej
Chapterj5:jDemonstratingjWarmth
Chapterj6:jShowingjRespectjCha
pterj7:jBeingjGenuinejChapterj8:j
BeingjEmpatheticjChapterj9:jUsin
gjSelf-
DisclosurejChapterj10:jBeingjspe
cificjChapterj11:jAskingjQuestion
sjChapterj12:jExpressingjOpinionsj
Chapterj13:jUsingjHumor
Chapterj14:jEmbracingjthejSpiritualjJourneyjofjHealthjCaring,jMeaningjMakingjChapterj1
5:jRequestingjSupport
Chapterj16:jOvercomingjEvaluationjAnxietyjCh
apterj17:jWorkingjwithjFeedbackjChapterj1
8:jUsingjRelaxationjtechnique
Chapterj19:jIncorporatingjImageryjinjProfessionaljPracticejandjSelf-
CarejChapterj20jIncorporatingjPositivejSelf-Talk
Chapterj21:j LearningjtojWorkjTogetherjinjGroups
Chapterj22:jThejChangingjWorldjofjElectronicjCommunicationj
Chapterj23:jLearningjConfrontationjskills
Chapterj24:jRefusingjUnreasonablejRequests
Chapterj25:jCommunicatingjAssertivelyjandjResponsiblyjwithjDistressedjClientsjandjColleaguesjC
hapterj26:jCommunicatingjAssertivelyjandjResponsiblyjwithjAggressivejClientsjandjColleaguesjCha
pterj27:jCommunicatingjAssertivelyjandjResponsiblyjwithjUnpopularjClients
Chapterj29:jCommunicatingjatjthejEnd-of-
LifejChapterj30:jContinuingjthejCommitment
,BalzerjRiley:jCommunicationjinjNursing,j10thjEdition
Chapterj1:jResponsible,jAssertive,jCaringjCommunicationjinjNursing
TestjBankjMultipl
ejChoice
1. Whichj statementj describesj thej affectivej aspectj ofj learningj effectivejc
ommunicationjstrategies?
a. “Thejnursejshouldjusejclear,jdirectjstatementsjusingjobjectivejwords.”
b. “Thejnursejusesjbodyjlanguagejthatjisjcongruentjwithjthejverbaljmessage.”
c. “Thejnursejbelievesjthatjpositivejcommunicationjstrategiesjbuildjconfidence.”
d. “Thejnursejpracticesjassertivejandjresponsiblejcommunicationjstrategies.”
ANS:C
Learningjinvolvesjthreejdomains:jthejcognitivejaspectsj(understandingjandjmeaning),jaffecti
vejaspectsj(feelings,jvalues,jandjattitudes),jandjpsychomotorjaspectsj(physicaljcapability).Le
arningjbasicjcommunicationjskillsjinvolvesjthejcognitivejdomain;jbuildingjconfidencejthrou
ghjajbeliefjinjthejvaluejandjimpactjofjpositivejcommunicationjisjthejaffectivejdomain;jandjput
tingjskillsjintojactionjisjthejpsychomotorjdomain.DIF:jComprehensionjREF:jp.j13jTOP:jInte
gratedjProcess:jCommunicationjandj DocumentationjMSC:jPsychosocialjIntegrity
2. Thejnursejmanagerjasksjthejstaffjnursejtojworkjanjextrajshift.jWhichjresponsejbyjthej
staffjnursejisjassertivejandjbasedjonjrationaljbeliefs?
a. “Ijdon’tjwantjyoujupset,jsojIjwilljworkjextra.”
b. “WhyjdojIjalwaysjhavejtojcoverjextrajshifts?”
c. “Ijamjnotjablejtojworkjanjextrajshift.”
d. “Ifjyoujcan’tjfindjanyonejelse,jIjwilljdojit.”
ANS:C
Thejstaffjnursejmayjturnjdownjevenjajreasonablejrequest;janjassertivejresponsejavoidsjirratio
naljbeliefs.jIrrationaljbeliefsjoccurjasjajresultjofjbeingjanxiousjaboutjassertivenessjorjfocusin
gjonjpossiblejnegativejoutcomes.DIF:jAnalysisjREF:jp.j8jTOP:jIntegratedjProcess:jCommun
icationjandjDocumentationjMSC:jSafejandjEffectivejCarejEnvironment:jManagementjofjCa
re
, 3. Ajnursejmanagerjoffersjajstaffjnursejajchoicejbetweenjworkingj8-jorj12-
hourjshifts.jWhichjstatement,jifjmadejbyjthejstaffjnurse,jisjnonassertivejandjmayjresultjinj
ajfrustratedjresponsejfromjthejnursejmanager?
a. “Ijwantjtojdecidejthejshiftsjforjalljofjthejotherjstaffjnurses.”
b. “Dojwhateverjyoujwant.jItjdoesn’tjreallyjmatterjtojme.”
c. “Thankjyoujforjofferingjmejajchoice.jIjpreferj12-hourjshifts.”
d. “YoujwilljneverjbejablejtojgivejmejwhatjIjreallyjwantjtojwork.”
ANS:B
Ajstatementjthatjallowsjothersjtojmakejdecisionsjforjajpersonjisjanjexamplejofjajnonassertivej
stylejofjcommunication;jthejresponsejofjothersjtojajnonassertivejstatementjmayjincludejdisre
spect,jguilt,janger,jorjfrustration.jStatementsjthatjmakejchoicesjforjothersjorjthatjarejaccusatio
nsjarejexamplesjofjaggressivejstylesjofjcommunication;jthejresponsejofjothersjtojanjaggressiv
ejstatementjmayjincludejhurt,jdefensiveness,jorjhumiliation.jAjstatementjthatjallowsjmakingj
one’sjownjdecisionsjisjanjexamplejofjassertivejstylejofjcommunication;jthejresponsejofjother
sjtojanjassertivejstatementjmayjincludejmutualjrespect.DIF:jAnalysisjREF:jp.j7jTOP:jIntegrat
edjProcess:jCommunicationjandjDocumentationjMSC:jSafejandjEffectivejCarejEnvironmen
t:jManagementjofjCare
4. Thejnursejisjprovidingjcarejtojajpatientjwhojwasjadmittedjwithjheartjfailure.jThejpatie
ntjhasjnotjbeenjfollowingjthejprescribedjdietjorjtakingjthejprescribedjmedications.jWhichj
typejofjcommunicationjapproachjisjmostjimportantjforjthejnursejtojusejwithjthisjpatientjto
jfacilitatejajchangejinjself-carejbehavior?
a. Authoritative,jhonest,jandjoutrightjcommunication
b. Assertive,jresponsible,jandjcaringjcommunication
c. Aggressive,jsympathetic,jandjrealisticjcommunication
d. Positive,jexpert,jandjfocusedjcommunication
ANS:B
Communicationjmustjbejtechnicallyjresponsible,jassertive,jandjcaringjtojfacilitatejajchangeji
njbehavior.DIF:jKnowledge/ComprehensionjREF:jp.j13jTOP:jIntegratedj Process:jCommun
icationjandjDocumentationjMSC:jPsychosocialjIntegrity
5. Whichj arej examplesj ofj aj nursej whoj isj communicatingj responsibly? j (Selectj alljtha
tjapply)
a. Thejnursejusesj profanityj toj respondj toj ajclientj whojisj intoxicatedj andj verballyjabus
ive.
b. Thejnursejhelpsjajclientjtalkjtojfamilyjmembersjaboutjdiscontinuingjch
emotherapy.
