3. Eye Contact (should be maintained when you ask the suspect questions or when
they answer, maintain eye contact 30-60% of the time in normal conversation )
4. Facial Expression (avoid expressions of shock, anger, disbelief)
5. Tone of Voice (medium, smooth, non skeptical tone)
4.
What are the 6 characteristics of a good listener? - answer1. Looks at me while I am
speaking
2. Clarifies what I am saying
3. Repeats some of the things I say
4. Reacts responsively with a nod of the head, a smile, or a frown.
5. Pays close attention
6. Doesn't interrupt me
What are the 3 components of Communication? - answer1. Verbal - the words we
choose
2. Paraverbal - how we say the words
3. Non-Verbal - our body language
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