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HDI Desktop Advanced Support Technician With Questions and Verified Answers $7.49   Add to cart

Exam (elaborations)

HDI Desktop Advanced Support Technician With Questions and Verified Answers

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  • Course
  • HDI Desktop Advanced Support Technician
  • Institution
  • HDI Desktop Advanced Support Technician

Service Management Systems - 1. Incident and service request tracking, 2. Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management Systems Service Transition (ITIL) - Builds, tests, and prepares services for transition to live operations. Service Operation (ITIL) - Delivers ...

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  • September 15, 2024
  • 2
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • HDI Desktop Advanced Support Technician
  • HDI Desktop Advanced Support Technician
avatar-seller
martinndungu1986
HDI Desktop Advanced Support
Technician
Service Management Systems - ✔✔1. Incident and service request tracking, 2.
Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management
Systems


Service Transition (ITIL) - ✔✔Builds, tests, and prepares services for transition to
live operations.


Service Operation (ITIL) - ✔✔Delivers and supports services in operation


Service Strategy (ITIL) - ✔✔Provides policy and Guidance


incident management - ✔✔The primary purpose is to restore service as quickly as
possible and minimize the impact on business. To prevent the recurrence of
event.


Incident Management benefits - ✔✔1. Minimizing impact to business, 2.
Minimizing downtime for users, 3. Identifying training requirements for staff and
users.


Integrated Systems (IS) - ✔✔purpose is to reduce time, errors and to enable
processes. It also increase efficiency and accuracy of information

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